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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      3.6

      63% would recommend to a friend

      (1,517 total reviews)
      avatar

      Mike Zukerman

      75% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      2K reviews
      2.0
      Feb 8, 2010

      The best days of this company behind it.

      It consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people - employees of this non-profit organization are dedicated and caring. For many years it maintained the tradition of diverse and multicultural environment. It used to be fun working there.

      Cons

      The lack of interest and appreciation for preserving the knowledge base and skills of experienced and seasoned IT employees has hurt tremendously this 100 year old organization. Mediocre management on all levels is participating in multiplication of like-minded species.

      3.0
      Jan 23, 2010

      Moving in the wrong direction

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great frontline people, dedicated to providing customer service. They support one another and make the best of a difficult situation. By far they are the strength of CSAA.

      Cons

      We're going through our 5th claim reorganization, and still seem unable to get it right. Systems are antiquated, processes and procedures are cumbersome and ineffective. Planning and prparation on strategic issues seems lacking. Middle and upper management appear unwilling or unable to create and maintain quality standards. Career advancement is virtually non-existent, no cross-training. Corporate Values are used as a weapon and too many managers lack the necessary operational and people skills. While the staff is hard working, too often it is with little or no direction. Worse yet, they won't provide constructive criticism for fear of being labeled malcontents. Pay raises and promotions are given with little consideration for the skill and value of the employee, and bias is evident. It's a very sad situation, that could be rectified.

      Viewing 1375 - 1377 of 1,517 Reviews
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      ReviewsCSAA Insurance Group, a AAA Insurer reviews

      Glassdoor has 1,707 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.