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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      3.6

      63% would recommend to a friend

      (1,517 total reviews)
      avatar

      Mike Zukerman

      75% approve of CEO

      61% positive business outlook

      Ratings by category

      3.9

      Compensation and benefits

      3.8

      Diversity & inclusion

      3.7

      Culture & values

      3.5

      Work/Life balance

      3.5

      Senior management

      3.3

      Career opportunities

      CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      3.0
      Mar 18, 2011

      frustrating and disorganized

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      people are not always the top focus

      Cons

      communication has mixed messages, especially during times of change

      2.0
      Feb 19, 2011

      From One Of The Very Best

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are solid, compared to some companies in todays work environment. The AAA employees in local officies are exceptional and dedicated.

      Cons

      Very poor management, without any thought on how what they do one month, will affect the company in the long run. Has moved many jobs out of state in the last few years. The company has been split up into little groups, or silos, with almost no interaction.

      2.0
      Oct 16, 2010

      Management needs to listen....

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great frontline people, dedicated to providing customer service. They support one another and make the best of a difficult situation. By far they are the strength of CSAA. Great brand name, however, not promoted enough to let potential customers know they are more than just "ERS".

      Cons

      Have increased requirements for file quality and customer satisfaction, but have not decreased the workload to accomodate for the amount of time necessary to complete new requirements. More work, same quantity. Instead of taking the MOST knowledgeable people off the phone to assist newer agents, people seem to be taken off that won't effect service levels as much. Add to that people going several minutes without getting a real answer and you leave the good employees covering the slack of everyone else

      Viewing 1396 - 1398 of 1,517 Reviews
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      ReviewsCSAA Insurance Group, a AAA Insurer reviews

      Glassdoor has 1,707 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.