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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      3.6

      63% would recommend to a friend

      (1,516 total reviews)
      avatar

      Mike Zukerman

      75% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      2K reviews
      2.0
      Mar 13, 2009

      Come work for CSAA....the job might still be there after you've been hired!

      Direct sales unit
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free basic membership to AAA for working here, your choice of United PPO and Kaiser medical, Delta dental, VSP vision, Fidelity 401k w/dollar for dollar match up to 3% then .50 to the dollar for 2% after that(I'm pretty sure), supplemental retirement program, generally nice people, decent compensation.

      Cons

      Favoritism. If there is an open position, and your supervisor tells you to apply for it, you should, and you will probably get that position. Poor financial management at the executive level. Money is being spent on computer programs that are scrapped less than a year into use. Not just one, but several systems. Training of new call center reps is poor, and does not get reviewed or improved, even when management is aware of a problem. Corruption in the higher levels of management, fudging numbers, embezzlement, etc. Poor background checks resulting in the afore-mention situations. Communicating information only after it is needed, not before, when it would ahve been useful. Field insurance agents who are unethical in their sales and dealings.

      1.0
      Mar 5, 2009

      Can no longer trust management

      Claims representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      It used to be a great place to work. When I first got hired I loved it. Management was knowledgeable, supportive and honest. My coworkers were great too, all around a good place to work.

      Cons

      Now, it's horrible. Management does not tell us anything and when they do it is either an out and out lie or misleading information. They treat us like we are too stupid to realize they are lying to us and constantly put us down. We are frequently told to change our entire process and before we can get used to it they change their minds and try something else. It feels like the place is being run by a bunch of distracted teenagers who only care about how things effect them and not the employees. Management is always talking about how to improve customer service but they refuse to treat the employees with any respect at all. The only plus is that remaining people who survived the layoffs are great to work with. Just watch out for anyone in management!

      3.0
      Feb 26, 2009

      CSAA - It used to be a great place to work

      Physical damage appraiser - auto
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people that work for CSAA are awesome - hard working, dedicated, caring people, even though there's not much to work with a lot of the time. CSAA employees really care about their members and genuinely want the members to receive superior customer service. I have been lucky while working at CSAA in having some of the best, most supportive supervisors I could have hoped for, who genuinely care about their employees and in want to help them succeed and move forward in their careers. For most of my career, my employer has been very helpful and understanding when I've needed time off.

      Cons

      Where to begin? It feels like there is no loyalty at CSAA anymore, and that is a HUGE downside in my opinion. They bring in some bigwig to complete shake up the company, cut a ton of jobs and expenses, who is only around for a couple of years until somone finally realizes that they should have left what was working alone & looked for a better solution, and then the bigwig leaves to go screw up another company while we are left to try to fix what he (or she) has screwed up. Those of us who are left with jobs are left without some of the best and most knowledgeable employees CSAA had, who should never have been let go. I have lost a great deal of respect for CSAA and senior management, and therefore much of my loyalty as well. It's hard to feel loyalty toward a company that you know will turn it's back on you without a second's hesitation, as they have just done twice in the last six months. Why would I put in 19 years with a company to have them lay me off when I'm not ready to go? It just feels wrong. They could have looked for, and found, other solutions.

      Viewing 1423 - 1425 of 1,516 Reviews
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      ReviewsCSAA Insurance Group, a AAA Insurer reviews

      Glassdoor has 1,706 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.