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CSAA Insurance Group, a AAA Insurer

Engaged Employer

CSAA Insurance Group, a AAA Insurer reviews

3.6

63% would recommend to a friend

(1,516 total reviews)
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Mike Zukerman

75% approve of CEO

61% positive business outlook

CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews
2.0
Jan 30, 2009
Recommend
CEO approval
Business Outlook

Pros

- District Office Jobs are the best & Most Secure positions in the company. - Been in Business for 100 years. - Visions & Values Culture is a good idea in principal. - The people who work here are top notch & friendly. - Free AAA Membership, 10% off Auto & Home Insurance as an employee. - A relaxed environment to work in. - Starting Pay Is Usually Near Or Above Market Rate (if you know how to negotiate). - Low-Level Management Is In the Trenches with you. - An Internal Website allows all employees to voice their opinions on matters without retaliation.

Cons

- Senior Management has zero direction 98% of the time - The 2% of the time Senior Management has a direction, they will not relinquish that direction even if that direction is a money pit (For Example: Memberpoint & Clientview) - Career Advancement is non-existent for at least 99% of employees. - When someone from the 1% finds career advancement it is due to obvious favoritism. People are handpicked for positions IF they want someone from inside the company. - At Least 75% of the time, hiring takes place with people coming in from outside of the company. There is zero push from management to recruit from within & the tools provided to advance yourself are laughable at best. - AAA University sounds good on paper, but what you really have are a bunch of "classes" that are useless to every company except CSAA. - Visions & Values (Our Corporate Ethics/Motto) isn't practiced beyond Low-Level Management. Employees are even evaluated based on these very subjective terms & it directly effects a person's pay raise. - Speaking of Visions & Values, Senior Management quietly removed the value "We will treat each Employee As We Would A Member." - Senior Management isn't held accountable for their over expenditures & will merely cuts jobs to cover up their reckless spending on projects that fail during testing. - CSAA will happy roll out a buggy platform, that received zero improvements or fixes in testing, to the masses. No matter how big the crowd of employees are that tell them the system doesn't work, Senior Management will believe they are doing the right thing in "rolling the program out." - Will happily acknowledge that you are indispensable while treating you as if you are.

2.0
Jan 29, 2009
Recommend
CEO approval
Business Outlook

Pros

Great brand with huge opportunity

Cons

Too many long tenured employees who can't make the move forward. Terrible leadership highlighted by group of executives who just switch roles to try on new challenges. Last new executive is CFO from two years ago and the rest are holding on to large paychecks with no accountability.

2.0
Jan 22, 2009
Recommend
CEO approval
Business Outlook

Pros

They haven't laid off everyone who cares. They won't fire you unless you want to be fired, but they will lay you off if you have over 15 years in and are paid over market rate.

Cons

Dark age technology. Suppression of progressive thinking. Executive management is out of touch. No planning. Continue to waste millions of dollars on broken projects and lay off more front line staff to pay for the executive errors.

Viewing 1438 - 1440 of 1,516 Reviews

Glassdoor has 1,706 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.