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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      3.6

      63% would recommend to a friend

      (1,516 total reviews)
      avatar

      Mike Zukerman

      75% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      2K reviews
      1.0
      Feb 6, 2009

      STEP UP TO THE PLATE...BEFORE IT'S TOO LATE

      Insurance generalist
      Recommend
      CEO approval
      Business Outlook

      Pros

      CSAA HAS A GOOD REPUTATION FOR IT'S CLAIMS DEPARTMENT AND ERS RELIABILITY, AND IF YOU ARE LUCKY ENOUGH TO FIND A SUITABLE "LATERAL" POSITION WITHIN THE FIRST 6 MONTHS TO 1 YEAR, YOU MIGHT BE ABLE TO FIND SOME MEASURE OF SUCESS BEFORE THE "BURN OUT" HITS. SUGGESTION: GO FOR A POSITION WHERE YOU ARE NOT DEALING WITH ANY CUSTOMERS!

      Cons

      FEEDBACK ON JOB PERFORMANCE SUBJECTIVE, A "THEY'RE OUT TO GET YOU" MENTALITY AND WORK ATMOSPHERE (ESPECIALLY "QUALITY ASSURANCE") THINKING OUTSIDE THE BOX IS IGNORED AND LOOKED DOWN UPON, EVEN THOUGH THEY PAY GOOD LIP SERVICE TO IT. MANY BUSINESS PRATICES STILL DONE LIKE IT'S THE 50'S OR 60'S. THEY HAVEN'T GROWN WITH THE TIMES OR THEIR ENVIRONMENT WHATSOEVER

      2.0
      Feb 6, 2009

      Do not choose this company as a long term career path.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      In this economy, I'm grateful to still have a job with benefits.

      Cons

      To get promoted or otherwise recognized, you must kiss ass to the ELT (Executive Leadership Team) and DLT (Divisional Leadership team) members. The ELT is more concerned about maintaining thier very health egos than the future of this company, the members they service or their employees. They claim they want this company to be a employee driven entity, yet, the numerous technology applications are antiquated or do not work. All are on seperate platforms, so employees need to enter the same information in numerous applications. Plus, not all information is updated in the same way, and sometimes, like insurance payments, are missapplied. The main office whiched was based in San Francisco for 100 years is now being split up and moved to Walnut Creek, Fairfield, Richmond, CA and Henderson, NV. They have closed one call center in Livermore and are almost done closing the 2nd call center in Elk Grove. 20% of Emergengy Road Service and membership calls are taken in Glendale, AZ, with the other 80% taken in Florida by individual contractors. There are times when the network is down and the Florida folks cannot connect to the ERS or Membership applications, and members are put into an unending call queue.

      3.0
      Feb 2, 2009

      Senior Management? Where?

      Employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is decent for those that have been here for sometime and do what they are suppose to do. I cant complain about that. Benefits seem to be on par with most companies out there. Large enough company to where IF something were to open up you could possibly learn something completely different but still related.

      Cons

      Senior Management cares little about anyone lower than middle management level. Deaf ears are turned to employees regarding system issues, training issues and morale issues. Senior management seem to live by shoot 1st ask questions later. I could go on with complaints, but really dont think it would be fair to AAA NCNU in this economic time. All companies are having to make sacrafices and adjustments.

      Viewing 1435 - 1437 of 1,516 Reviews
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      ReviewsCSAA Insurance Group, a AAA Insurer reviews

      Glassdoor has 1,706 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.