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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      3.6

      63% would recommend to a friend

      (1,516 total reviews)
      avatar

      Mike Zukerman

      75% approve of CEO

      61% positive business outlook

      Ratings by category

      4.0

      Compensation and benefits

      3.8

      Diversity & inclusion

      3.7

      Culture & values

      3.5

      Work/Life balance

      3.5

      Senior management

      3.3

      Career opportunities

      CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      Dec 29, 2008

      Things need to change at the top...

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The brand is something I am very proud of. I am one of those long term employees with nearly 35 years. I have seen this company excel and I have watched it tumble with the president just before Mr Pouliot and with Mr Pouliot. I wish I could also say it was working in California, but that seems to be short lived for more and more of our staff as we makes deals with our AAA clubs and sell our sole to them.

      Cons

      I am a manager and are expected to be available nearly all the time. They talk about taking PTO and a work life balance - it is just that, talk. We continue to move key customer facing positions outside California and wonder why our members are not satisfied. They restructured our defined benefits pension in 2008 that has cost me 6 figures at least when I retire. Many newer employees point to the older folks and say we ar ethe problem, I could not disagree more and folks need to get past this way of thinking.

      4.0
      Dec 29, 2008

      CSAA - better than most

      Business systems analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Members come first. We really are a company that tries to do the best by the members. We work hard to get member and employee feedback and implement needed changes. Changes that are going to affect employees are told far in advance so employees can prepare themselves even if telling the employees means a possible decline in work performance. They have also been very helpful in providing transitional assistance to those whose jobs have been eliminated. I don't see many companies provide that level of support for employees. My bosses are very good at working with your schedule. They expect an honest day's work for an honest day's pay and will work with you to do that when situations occur that require you to have unusual hours.

      Cons

      Some people have been working here for a really long time and are set in their ways. It is hard to over come initial rejection of changes

      2.0
      Dec 10, 2008

      Stay away from CSAA.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only good thing I enjoyed while working at this company was my co-workers and a few managers.

      Cons

      Big lack of promoting inside employees and on going training. Every two years there is a company redesign and you need to reapply for a job you have been doing for 15 yrs. People who are promoted to managers are clueless and no help on promoting their employees. CSAA comes up with stupid projects for 6 months to 1 yr to improve customer service. And their un-bright services plans do nothing but make things worse. CSAA needs a big change in upper management. RUN away don't waste your life working for a company that does not value you or the hard work you do.

      Viewing 1468 - 1470 of 1,516 Reviews
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      ReviewsCSAA Insurance Group, a AAA Insurer reviews

      Glassdoor has 1,706 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.