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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      3.6

      63% would recommend to a friend

      (1,516 total reviews)
      avatar

      Mike Zukerman

      75% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      CSAA Insurance Group, a AAA Insurer has an employee rating of 3.6 out of 5 stars, based on 1,516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CSAA Insurance Group, a AAA Insurer employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      2K reviews
      2.0
      Dec 2, 2008

      CSAA continues to loose ground due to poor customer service by forcing high profit goals.

      Automotive services supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits were great but are slowly being taken away. Great front line customer service staff.

      Cons

      No clear vision for customer service needs. The drive for profit margins over customer care continues to drive CSAA in the wrong direction. The need is being driven by the fact that CSAA and its partner holding company ACA need more clubs to join so that the expense of our recent It and Call centers can be spread across these other clubs. They are trying to leverage buying power like Wallmart also and this will only weaken them as a whole. Our club was great because we were able to focus on our customer without being high profit driven. When we grew in size we lost this edge and other were able to exploit our weakness and move in.

      3.0
      Nov 29, 2008

      CSAA is just ok overall

      Claims
      Recommend
      CEO approval
      Business Outlook

      Pros

      They have great benefits, there is a team environment, and room for professional growth if just starting out.

      Cons

      There is a feeling of management not caring for its employees and it is probably coming from executive management, no fault on supervision/management. They are just trying to keep their jobs. I believe they will continue to lay off people.

      4.0
      Nov 22, 2008

      Semi-happy

      Subrogation specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good place to work if you are in claims. They really do treat their people well. Probably similar to other insurance companies, the job growth is limited if you want to grow beyond being a claims adjuster.

      Cons

      My next promotion would be to supervisor, but I am not making the effort to secure this promotion given the intense level of competition associated with the large number of employees in the company.

      Viewing 1471 - 1473 of 1,516 Reviews
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      ReviewsCSAA Insurance Group, a AAA Insurer reviews

      Glassdoor has 1,706 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.