Is CSC a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at CSC have rated their employer with 2.6 out of 5 stars in 19 Glassdoor reviews. This is a lower than average score with the overall rating of CSC employees being 3.4 out of 5 stars. Search open Customer Service Associate Jobs at CSC now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at CSC .

Does CSC pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at CSC with 2.2 out of 5 stars based on 19 anonymously submitted employee reviews. This is 27.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at CSC.

What are the top reviewed jobs at CSC?

Senior Associate (50) , Customer Service Representative (45) , Manager (33) , Customer Service Specialist (25) , Associate (22) , Software Engineer (22) , Customer Service Representative (CSR) (20) , Assistant Manager (19) , Customer Service Associate (19) , Client Service Partner (16) , Senior Software Engineer (15) , Team Leader (15) , Sales (13) , Account Manager (11) , Intern (11)

What are the pros of working at CSC according to real employee reviews?

"The people there are great and genuinely want to see you succeed." ((in 112 reviews)); "Good work life balance and learning" ((in 100 reviews)); "Good with all the benefits" ((in 63 reviews)); "You can work from home for 2 days a week." ((in 30 reviews)); "Some teams are great for people with kids." ((in 28 reviews))

What are the cons of working at CSC according to real employee reviews?

"Very poor management especially in the London office." ((in 85 reviews)); "The salary was low" ((in 47 reviews)); "There is a set of 3 or 4 managers that run the development teams." ((in 27 reviews)); "There was also no training or support when I was promoted, which meant I struggled with the workload." ((in 21 reviews)); "Favoritism runs deep." ((in 8 reviews))

Skip to content Skip to footer

Notifications

CSC

CSC Customer Service Associate reviews

2.6

62% would recommend to a friend

(19 total reviews)

Rodman Ward III

53% approve of CEO

62% positive business outlook

Ratings by category

3.6

Work/Life balance

2.9

Diversity & inclusion

2.7

Career opportunities

2.4

Senior management

2.2

Compensation and benefits

2.1

Culture & values

Customer Service Associate employees have rated CSC with 2.6 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an average working experience there. CSC is rated 27% below average by Customer Service Associate professionals compared to other employers within the Management & Consulting industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19 reviews

3.0

Jan 4, 2023

Second Floor of the Springfield Office is a dreary place to be

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Hybrid remote option Newly remodeled building Ability to work independently

Cons

Abysmal training Uninviting culture, no one interacts with each other Lacking diversity- vast majority of employees are white. No encouragement from leadership to explore other cultures (large Christmas tree in lobby and event for visiting with Santa…not even an email about other December holidays). Leadership seems too preoccupied with the amount of work coming in, no effort being made to relay the information to employees. Few efforts made by leadership to create a friendly environment- they will not speak to you unless you ask them a direct question or you have made an error in your work

4.0

Oct 10, 2022

Great company to start off with

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Great company to start at out of college. Dress code is relaxed, healthy work environments and they care.

Cons

Hard to get an answer about raises sometimes.

2.0

Sep 27, 2022

They Say They Care, But They Really Don't

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Great Benefits On Site Gym On Site Cafe Tuition Reimbursement Hybrid/Remote Opportunity

Cons

NEPOTISM Lack of BIPOC in leadership roles Quiet Firing Lack of appreciation for dedicated employees Overworked and underpaid

CSC Response

Great benefits, on-site gym, on-site café, tuition reimbursement, and hybrid-remote opportunity” are positive attributes of working at CSC, along with wonderful teammates and opportunities to grow your career. The very specific negatives you describe are not universal to CSC or representative of our values-based culture. Please come talk to us in HR. We'd like to understand your situation better so we can take action. Thank you

Viewing 7 - 9 of 19 Reviews

Jobs at CSC

Operations Support Intern

Client Service Representative

Client Service Representative

Wilmington, DE

View job

Associate Client Service Representative

Client Service Representative

CSC reviews FAQs

CSC reviews CSC Customer Service Associate reviews

CSC

CSC Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Second Floor of the Springfield Office is a dreary place to be

Great company to start off with

They Say They Care, But They Really Don't

Jobs at CSC

CSC reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

CSC reviews FAQs

Jobs at CSC