Is CSC a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at CSC have rated their employer with 2.6 out of 5 stars in 19 Glassdoor reviews. This is a lower than average score with the overall rating of CSC employees being 3.4 out of 5 stars. Search open Customer Service Associate Jobs at CSC now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at CSC .

Does CSC pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at CSC with 2.2 out of 5 stars based on 19 anonymously submitted employee reviews. This is 27.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at CSC.

What are the top reviewed jobs at CSC?

Senior Associate (50) , Customer Service Representative (45) , Manager (33) , Customer Service Specialist (25) , Associate (22) , Software Engineer (22) , Customer Service Representative (CSR) (20) , Assistant Manager (19) , Customer Service Associate (19) , Client Service Partner (16) , Senior Software Engineer (15) , Team Leader (15) , Sales (13) , Account Manager (11) , Intern (11)

What are the pros of working at CSC according to real employee reviews?

"The people there are great and genuinely want to see you succeed." ((in 112 reviews)); "Good work life balance and learning" ((in 101 reviews)); "The benefits are great and there is a core belief customers make us successful and we make each other successful." ((in 65 reviews)); "Flexible work schedule/hours, work from home capability, excellent capacity for horizontal mobility within the organization." ((in 29 reviews)); "Working with good colleagues and clients from all industry sectors." ((in 28 reviews))

What are the cons of working at CSC according to real employee reviews?

"Very poor management especially in the London office." ((in 88 reviews)); "Very low salary and no hike at times" ((in 45 reviews)); "There is a set of 3 or 4 managers that run the development teams." ((in 29 reviews)); "There is absolutely no training and the processes in place very bad." ((in 19 reviews)); "Favoritism runs deep." ((in 9 reviews))

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CSC

CSC Customer Service Associate reviews

2.6

62% would recommend to a friend

(19 total reviews)

Rodman Ward III

53% approve of CEO

62% positive business outlook

Ratings by category

3.6

Work/Life balance

2.9

Diversity & inclusion

2.7

Career opportunities

2.4

Senior management

2.2

Compensation and benefits

2.1

Culture & values

Customer Service Associate employees have rated CSC with 2.6 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an average working experience there. CSC is rated 27% below average by Customer Service Associate professionals compared to other employers within the Management & Consulting industry (3.6 stars).

Ratings by demographic groups

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Gender

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Parent or family caregiver

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Reviews by job title

19 reviews

4.0

Feb 7, 2022

Great company, needs higher salaries

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Great work life balance, friendly management and co-workers, lots of team building events, and great benefits.

Cons

I believe for the work we do the starting pay could be higher and more competitive.

2.0

Jan 11, 2022

Not my top choice

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

The pto and holiday time were great. My department was difficult to request off.

Cons

Pay was horrible. Manager didn’t allow for advancement training due to my pregnancy. On exit interview HR rep was mortified and asked if I was seeking legal counsel. Health insurance is super expensive.

CSC Response

The contents of this feedback are serious and concerning. The claims in this statement do not align with our culture. It is also counter to CSC’s values and culture of inclusivity. Based on the limited information in this post, we spoke to our HR partners and the leaders in Springfield. We also looked at the exit interview responses from people who have left CSC in Springfield. The exit interview feedback is positive. We found no evidence of the conversation mentioned in this review.

3.0

Jun 24, 2021

Nice company, but you can't live on this salary alone

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Company culture is easily one of the best I've experienced.

Cons

Low pay and poor management provides a high turn over rate.

Viewing 10 - 12 of 19 Reviews

Jobs at CSC

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CSC Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company, needs higher salaries

Not my top choice

Nice company, but you can't live on this salary alone

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