CVS Health reviews

3.2

44% would recommend to a friend

(46,776 total reviews)
avatar

David Joyner

49% approve of CEO

43% positive business outlook

CVS Health has an employee rating of 3.2 out of 5 stars, based on 46,776 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CVS Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.5 stars).

Reviews by job title

47K reviews
1.0
Mar 29, 2015
Recommend
CEO approval
Business Outlook

Pros

None work you to your knees and will excise you even if your competent with your job and all they care about is customer service yet they make there employees unhappy and would rather make a customer spend 5 minutes at the registers so they can see numbers and their interfaces are very slow

Cons

Benefits, lower than average salary. Everyone high up is out to get you and is worried about themselves. Customer satisfaction is no 1.

1.0
Mar 29, 2015
Recommend
CEO approval
Business Outlook

Pros

If you work with a good team you will learn a lot about being a good tech and providing customer service. You will learn what it takes to be an amazing team if you have the right group of people.

Cons

Many of the best pharmacists and techs have already bailed out of this aweful company and many more are looking for an out. That's why you are desperately needed. You will be underpaid for the unreasonable amount of work that is demanded. Hard work isnt the problem - we all do that. The problem is that you will be expected to cover two or three stations at one time as well as answer the phone and make calls and keep customers happy, etc. But don't you dare not keep up. Don't make a customer wait for their medication because many don't care that you've been going at full speed without the chance to pee or eat or take a break for hours, if at all. Don't you dare fall behind on clearing the que even though you've been stuck at a different station for an extended period of time. Don't you dare not get all those phone calls done harrassing customers to fill their prescriptions. Your team is rated on all of those things - calls made, wait time, clearing the que, customer perception of you, etc. It's hard - not because you won't learn to do all of those things, but because you will be expected to do more than is humanly possible in the hours that they give you to complete them.

5.0
Mar 24, 2015

Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good pay & bonuses if you hit targets. This is not a company where office managers succeed. Managers will need to do a good amount of merchandising and maintenance of the backroom, which I do not mind. I have found that most managers that run unsuccessful stores are not willing to put the work in themselves, and would rather stand around and complain about the problems rather than do something about it themselves. Promotion potential seems pretty good to me as long as you are willing to put in work. The people I know who do not progress beyond store management are either content where they are or not willing enough to be competitive for higher positions.

Cons

Long hours, you are often expected to work doubles if you have a call out and no one else to replace someone with (this may include overnights). Hiring is tough because people can find better wages and benefits elsewhere. Most good employees realize this and will leave. The company is overall very concerned with saving money; I believe it is due to the recent cut of tobacco sales nationwide. Because of the lost sales here, they try to make up for it by cutting hours and shipping excessive merchandise to attempt to maintain in stock numbers.

Viewing 370 - 372 of 46,776 Reviews

Glassdoor has 49,202 CVS Health reviews submitted anonymously by CVS Health employees. Read employee reviews and ratings on Glassdoor to decide if CVS Health is right for you.