This company knows that you are its only salable asset, and often treats providers like they are there to provide market gains for the corporation.
Providers have their purse/man-bag checked by store cashiers whenever they leave the store.
Unfortunately, because of the location in CVS stores, providers often have to deal with unsanitary bathroom conditions (that patients also have to use), crabby, overworked pharmacy staff, grossly underpaid clerks, and angry store customers; store managers may not be helpful and may contribute to the problem.
Providers are told to keep their door wide open when not with a patient, so they are subject to interruptions and demands of any person passing by their office. This contributes to difficult working conditions.
The nonsmoking policy is not enforced--store staff and clinic support staff are allowed to smoke on company property.
Vacation, sick, and CE time are all in one pot, and the accrual rate does not measure up to industry standards. Providers are discouraged from "calling off" even for legitimate reasons.
IT support is inadequate; new updates are often rolled out full of bugs and without provider perspective. This really affects how smooth the work goes.
The computer-generated scheduling doesn't allow even for bathroom breaks or getting behind. For example, if patients are scheduled 18 minutes apart all afternoon until closing, and a patient takes much longer, the provider will be behind the entire time with no way to fix it. Then management holds the provider responsible for leaving late. These problems are especially obvious when there is no clinic support staff present.
Performance reviews are conducted using metrics that do not reflect how hard the provider works. There is a great deal of favoritism allowed.
The company culture is very much one that discourages perspectives other than those that reflect on the company in an unrealistically positive manner.
