CWT reviews

3.5

60% would recommend to a friend

(1,445 total reviews)

Patrick Andersen

42% approve of CEO

32% positive business outlook

CWT has an employee rating of 3.5 out of 5 stars, based on 1,445 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CWT employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews
1.0
May 9, 2018
Recommend
CEO approval
Business Outlook

Pros

Flexible on hours and work from home. Good location, just outside of the city. Decent parking available. Good food in the cafeteria.

Cons

(Speaking only about the department I was in)... poor management/leadership, all employees extremely overworked (50-60+ hours per week and managers don’t care/expect it), not collaborative or supportive. I felt lied to and mislead about the position in order for me to leave my old employment and work for CWT. On multiple occasions, my job responsibilities changed dramatically, and as a regular FTE, they view you as just another worker and don’t care about your career progression/development, which even includes internal movement. This particular department would rather keep someone in a position they didn’t like then help them move internally to a better fit.

1.0
Feb 26, 2018

Account Managment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Brand recognition across Fortune 1000 companies, pockets of competency amongst the front line staff, global footprint gives clients impression of integrated company

Cons

Management lacks experience and competence and have built an impenetrable environment whereby if one questions the system, they are quickly bullied out. Very much a "mean girls" culture resulting in high turnover. Formal client feedback is terrible. One can only assume it is buried and the Board is not aware.

2.0
Dec 26, 2017
Recommend
CEO approval
Business Outlook

Pros

There are no good reasons at this time to work for CWT.

Cons

low salary to hard working people no travel perks very low moral very segregated environment no part-time low pay for bilingual speakers a few unprofessional agents (swear a lot and make the environment hostile) Calls Centers in Latin American

Viewing 10 - 12 of 1,445 Reviews

Glassdoor has 1,786 CWT reviews submitted anonymously by CWT employees. Read employee reviews and ratings on Glassdoor to decide if CWT is right for you.