CWT reviews

3.5

60% would recommend to a friend

(1,445 total reviews)

Patrick Andersen

42% approve of CEO

32% positive business outlook

CWT has an employee rating of 3.5 out of 5 stars, based on 1,445 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CWT employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews
2.0
Sep 20, 2015
Recommend
CEO approval
Business Outlook

Pros

It's difficult to come up with any positives from an IT, product development and product management standpoint. Beats unemployment if one takes out the stress and chaos induced by lackluster leadership out of the equation.

Cons

There are too many to list. The key one is best stated as "penny wise, pound foolish". There is no meaningful investments on the technology and little to no investment on staff other than a select handful. Still for those the commitment is to be engaged 24x7 to accommodate all the other global regions.

2.0
Aug 17, 2019

No company loyalty

Recommend
CEO approval
Business Outlook

Pros

Industry standard medical dental benefits.

Cons

Replacing US employees for off shore employees. Reducing hour of domestic employees yet 40hrs for off shore. Company mandates agents work emergency on all service without being scheduled or risk of being written up.

2.0
Mar 7, 2018

Upper management is out of touch with how bad morale really is.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Average salary and benefits, employees are good people. Used to be a great place to work.

Cons

Employees are overworked, under appreciated and it's impossible to take vacation due to lack of coverage.

Viewing 13 - 15 of 1,445 Reviews

Glassdoor has 1,786 CWT reviews submitted anonymously by CWT employees. Read employee reviews and ratings on Glassdoor to decide if CWT is right for you.