CalOptima is overseen by an unsympathetic Board of Directors and run by a spineless executive team. CalOptima fails to realize that employee morale directly impacts member care. Yes, a majority of funds should be directed at member care, but lets not forget the employees who make that happen, whether out in the field or behind-the-scenes at the office.
Due to the careless actions of the Board and executive leadership's failure to stand up for their employees, CalOptima will experience another brain drain that led to the severe failures experienced in the early 2010s. If you haven't read up on that, I suggest you do so.