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      Calix

      Engaged Employer

      Calix Customer Service Manager (CSM) reviews

      4.1

      13% would recommend to a friend

      (7 total reviews)
      avatar

      Michael Weening

      100% approve of CEO

      100% positive business outlook

      Ratings by category

      5.0

      Culture & values

      5.0

      Work/Life balance

      5.0

      Compensation and benefits

      4.1

      Diversity & inclusion

      4.1

      Senior management

      3.3

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      7 reviews
      5.0
      Oct 25, 2022

      Excellent Company to Work For - Benefits, Appreciation, and Opportunity

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Calix has exceeded my expectations. They offer great pay and benefits. They have a strong leadership team that sincerely values their employees, putting careful thought into workloads, communication, professional development, and appreciation. The company is aligned with its mission and purpose and is growing. They are well-known in the broadband industry and have a strong future. They are also very strong in running a work-from-home culture.

      Cons

      I have none at this time.

      4.0
      Jul 20, 2022

      Great Company

      Customer service manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      -People are awesome. Smart and kind. -Salary is competitive -Perks such as continued learning and subscriptions -Benefits -Work from home

      Cons

      -No formal training, you hit the ground running -Tight deadlines due to siloed communication

      5.0
      Mar 21, 2022

      The best culture I've ever experienced!

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Calix really does care about its employees. Many say this, but Calix puts it into action. The 3 Pillars are put into action: 1. Know your purpose 2. The three C’s—Collaborate, Create, and Communicate 3. We take care of our own #3 is my favorite! Take care of myself, my health, and my loved ones before I take care of Calix.

      Cons

      Onboarding was a little confusing. There is so much information available, and it is in multiple locations. A more simple list would help lessen some confusion.

      avatar
      Calix Response
      4y
      Thank you for providing your thoughts regarding our 3 pillars and your onboarding experience. Based on your feedback and others, we plan to create a simple user guide that includes a list of onboarding materials and where they are located. Thank you again for sharing your thoughts and helping us improve.
      Viewing 4 - 6 of 7 Reviews
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