CallTower reviews

3.6

68% would recommend to a friend

(62 total reviews)

Bret England

74% approve of CEO

70% positive business outlook

CallTower has an employee rating of 3.6 out of 5 stars, based on 62 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CallTower employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

62 reviews
1.0
Mar 27, 2017

Be Careful

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good People but management is disconnected from Employee vs. Profit.

Cons

Get ready to live and breath your job. Days & Nights. Management has agenda - and you are not part of it.

avatar
CallTower Response
8y
CallTower operates with a Playbook that is refreshed quarterly by management and executives. Then given to every employee, talked about in our monthly company meetings, and all employees sets goals around the objectives the company wants to achieve. Disappointed you didn’t feel part of the process. Our success is because of the combined effort and collaboration of the entire organization.
4.0
Jul 26, 2016

Enjoyable enviroment

Recommend
CEO approval
Business Outlook

Pros

The staff is friendly, and easy to work with. This aids in a positive environment, that helps in promoting productivity. Overall it's a fun environment.

Cons

They are still fresh on their restart. This has shown bumps along the way. With any company restarting the road will always prove challenging.

avatar
CallTower Response
8y
Thank you for your review. We agree, the restart that began in 2012/2013 has been challenging. We appreciate your efforts and the efforts of all CallTower employees for making it a positive and productive work environment. You all made it possible.
4.0
Aug 11, 2015
Recommend
CEO approval
Business Outlook

Pros

A great bunch of folks to work with. The vast majority are very good at what they do and are highly committed. The workplace atmosphere is extremely friendly and supportive. The team has an uncanny ability to keep a pleasant disposition while the demands of the work would demoralize a lesser crowd. Everyone collaborates and works together to deliver the best possible results. There’s very little of the dreaded that’s-not-my-job sentiment at CallTower. The CEO is highly committed and engaged. The man came out of retirement and invested a significant portion of his assets into CallTower which, considering his experience and background, says a lot about the potential of the company. While other CEOs are pulling down massive salaries and risking very little, CallTower’s CEO invests in the company in a myriad of important ways. Phenomenal career opportunities. Promoting from within is standard practice at CallTower. In the ten months I was with the company I saw something in the neighborhood of eight to ten meaningful promotions. Out of a company of about 70 employees, this is significant. A real focus on creating and sustaining a deliberate culture. Every company thinks it has a great culture, but when asked to define what that culture is or how it is sustained, it becomes clear that is ill-defined and organic. CallTower recognizes the value of a healthy organizational culture and works very hard to define, instill, and sustain positive values principles in how it does business.

Cons

Individual employees work together, but the departments struggle to develop and sustain cross-functional processes. As with other companies, departmental silos can be an issue. The company is struggling with the pressure to grow fast versus the need to deliver flawlessly. The drive to grow fast enables a throw-the-spaghetti-against-the-wall-and-see-if-it-sticks sort of approach. On the other hand, the company recognizes that it operates in a competitive industry and that customers have very little appetite for half-baked solutions. Service has to be superb. CallTower is wrestling with balancing these two business drivers.

Viewing 55 - 57 of 62 Reviews

Glassdoor has 62 CallTower reviews submitted anonymously by CallTower employees. Read employee reviews and ratings on Glassdoor to decide if CallTower is right for you.