CallTower reviews

3.6

68% would recommend to a friend

(62 total reviews)

Bret England

74% approve of CEO

70% positive business outlook

CallTower has an employee rating of 3.6 out of 5 stars, based on 62 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CallTower employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

62 reviews
4.0
Aug 30, 2014

Great company with huge growth potential, sour grapes trying to ruin it

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* Great employees - current employees and new employees are top of the line and come with value added experience and knowledge that continue to raise the bar for the company in it's hiring and performance. * Great growth potential - selected by several larger organizations (even Tier 1 carriers) to provide white label services for hosted UC, huge growth in the telecom Channel and enterprise size direct opportunities put this company in a position to soar over the next few years. * Great outlook - employees are provided ownership options, allowing each employee to be an owner of the company. If the potential spoken of above realizes (and it has been doing so to date), each employee stands to make a good payout if/when the company goes public or sales. * Smart management - management, especially the CEO, has taken CallTower from a little known, stagnant growth organization two years ago to a major player in many arenas. The penetration in the channel due to the smart hiring of an experienced VP of Channel Sales has poised CallTower to grow. Taking risks and putting CallTower in a position to provide white label services to much larger organizations has brought this smaller organization into the mix on large enterprise deployments where it would not have had a place in the past.

Cons

Really, the biggest cons in working at CallTower so far have been in dealing with employees that are great people, but don't have the work ethic or discipline to handle the current growth that we are experiencing. That is evident in some of the reviews on this site. Employees who have worked at CallTower for more than 2 years experienced a company that was happy with the mundane and stagnant growth. Work your 40 hours, go home and be complacent in your job. What CallTower has seen over the past two years is a change in management that has led CallTower to record sales quarters, quarter after quarter. This, of course, translates to more work for all, longer hours as the company balances growth and revenue with hiring and personnel, and a review of key positions and personnel to make sure the company can scale as needed to meet the demands of the growth. Employees, current and former, that are not comfortable with this growth, are contributing to poor morale, backbiting against senior management and poor reviews on this site that are written in an attempt to sink a company due to personal vendetta against a single person, in most cases the CEO. To those who are reading these posts, if the previous employees that posted the derogatory remarks were honest about the great friends and employees that they worked with, they would have been more careful to not attack the company as a whole and put the jobs of their friends at risk. That speaks to their integrity and should be considered when reading those reviews. A company that has been selected by much larger organizations to be the white label provider of their hosted UC services must not be that bad of a company with the horrible management that is suggested. Those large companies do their due diligence. The only other con that I can list here is that CallTower needs to be careful in defining it's business objectives. We are running too many directions right now and if not reined in and prioritized, we could find ourselves spread too thin to meet the growth we are seeing.

4.0
Nov 14, 2013

Excellent Opportunities

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

CallTower has grown immensely since the time I have been here. At CallTower, you are provided with opportunities that you may not have at other companies. People have ability to learn different areas of the organization. We try our best to operate as one team instead of as separate Silos. We have implemented a lot of programs to make sure that everyone is learning and feels apart of the team such as our culture committee, account ownership program, and quarterly bonus program.

Cons

CEO is passionate but that passion can also cause problems.

4.0
Nov 7, 2013

Great experience! Great people!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

CallTower is great place to work! I have been given opportunity after opportunity to grow my career. Middle managers treat those who they supervise with respect and do everything they can to make your job easier. The CEO has put together a great executive team over the last year, which has made CallTower even better. Great things are really happening for the company with the third quarter of 2013 as proof. The sales team really killed it in the third quarter. All of our customers were migrated to CallTower Connect, our new provisioning portal which one customer called “Bloody awesome!”. The marketing team has totally transformed CallTower’s image. The culture committee has truly made difference in morale from getting free sodas to all the treats each month. The employee appreciation day was one of the highlights of the quarter. All departments have seen new employees added during the year. This is all possible because we have an investor who sees what we are trying to accomplish and believes in us. Previous posts have criticized our CEO, but what they fail to mention is that the previous management team left CallTower to be sold to the highest bidder. They didn’t believe in CallTower’s future. We owe the company’s survival to our current CEO. He may have his faults (who doesn’t), but his passion for making CallTower great cannot be questioned.

Cons

Communication between the executives and the rest of the company can be better. Communication needs to be better between departments. Senior management needs to get out of the way of the employees and trust us to get the job done. We don’t need to be micromanaged.

Viewing 58 - 60 of 62 Reviews

Glassdoor has 62 CallTower reviews submitted anonymously by CallTower employees. Read employee reviews and ratings on Glassdoor to decide if CallTower is right for you.