Pros
Love the group I work with -- we mesh very well, support each other -- truly can't imagine being part of a better group. Love the employee discounts. Hours are reasonable. Hourly pay better than I expected but could be higher considering the amount of responsibilities given.
Cons
Don't expect full weekends off unless you request off. Customers ask all the time if we enjoy camping -- we just laugh and tell them we don't get weekends off so we can't enjoy the hobby. Not all employees are treated fairly or equally. Store manager uses his title to bully his staff and bend rules to HIS benefit. Can't sell memberships -- your job is threatened. ERV training is a joke -- no time at work to complete as needed and are not allowed to train from home on own time unless you don't want to get paid for the training. Oh yeah -- if you don't complete the training to learn about the products -- you look like a complete idiot to the customers and in return the manager tells you to get more time in with the online training. Yeah right! Goals for sales staff to sell memberships, roadside assistance, travel assist, passport to america -- ridiculously high. Don't meet your goals - you don't get your perks! As for quality of customer service -- forget about it. I refuse to use scare tactics for a sale or to put items in a customers cart for them.
