Capital One reviews

3.6

59% would recommend to a friend

(18,974 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,974 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Dec 6, 2018

Great pay, benefits, terrible culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Industry leading benefits, good pay and educational opportunities

Cons

Performance management is based on all managers getting in a room and rating all employees into a forced distribution. The bottom will probably get fired, the top get big bonuses and are more likely to get promoted. As you climb the management ladder its foolish to promote others to your level who are more competenant than you, lest you drop in the distribution. Promoting good people could literally cost you money. There is a ridiculous amount of back biting and upstaging. Also... the layoffs! 1000s of people every year. You can learn a lot hear, but dont stay long unless you want to become toxic.

2.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

There is always a new challenge, if you're on the right project or have a high-profile director. Lots of in-house learning and collaboration opportunities. Mostly very nice people to work with, and a pretty diverse workforce.

Cons

It can be hard to take advantage of some learning opportunities or participate in innovations because so many projects are under high-pressure deadlines set be senior management. The company uses Agile methods but does not really buy into the real Agile approach of giving teams a prioritized backlog and letting them define release scope and dates. Instead, whole systems have to be built, migrated, etc., by hard deadlines and the teams have to figure it out. Teams or trains can't easily grow and get people up to speed, so instead directors crack the whip, requiring lots of extra hours and weekend work. Teams are rewarded, but they can't really complain; many teams are mostly contractors and have no feedback power. Directors say they are empowering their people, but then won't negotiate scope or deadlines. The forced distribution performance management process is still in place and creates a negative atmosphere among peers who are in a team environment but are also in an un-acknowledged competition for their jobs against each other. Who will come out on the bottom each year is a matter of constant concern, and relief when it's not you. The CEO is a wonderful person who sets inspiring visions, but I am told he is a big proponent of forced distribution. Also, when he sets an audacious goal, this is what sends the rest of senior management into overdrive on crazy deadlines.

4.0
Oct 8, 2018

Tired of Layoffs

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good managers and pleasant co-workers, amazing work life balance, a company that truly wants to be on the forfro t of technology. Ok pay

Cons

They don't know what they are doing when it comes to technology, they struggle with picking g a path and staying with it. They find it easier to layoff departments instead of finding out why it isn't working right.

Viewing 346 - 348 of 18,974 Reviews

Glassdoor has 21,360 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.