Capital One reviews

3.6

59% would recommend to a friend

(18,980 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,980 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Feb 13, 2026

Mission impossible

Recommend
CEO approval
Business Outlook

Pros

Rich Fairbanks has an amazing vision and mission

Cons

Forced ranking does not really indicate performance.

1.0
Aug 28, 2025

It’s sink or swim and you will be sunk

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay is ok, benefits are average

Cons

As soon as you start you are on a timer. The company has twice yearly performance reviews where they get rid of 8-12% of the company via stack ranking. The problem is that you have no idea where you stand because you hav limited visibility to your peers. This caused stress, anxiety and gets rid of good people. Impossible to get promoted as they will fill open positions with external or internal hires. Think seriously about joining this company!!

1.0
Aug 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Disappointing and disheartening work culture

Cons

The insidious, toxic, political environment that exists below the surface has been so disappointing. It’s hard to see until it’s too late. If you speak up and have strong convictions for the sake of doing good work and pushing for collective success, you become blood in the water and the sharks come for you. You become the scapegoat for dysfunction at a much higher level. Top down toxicity. The quality of People managers vary, with some who are only thinking about keeping their job and not about the success of their direct reports, which is…literally their job. Not to take credit for their directs work, but to support them, unblock them, and help them succeed. Instead it’s a “sink or swim” mentality and any support is seen as a burden. The stacked ranking is the core of this toxicity. Favoritism, dysfunction, selfishness, and low morale are the symptoms. In my LOB, it was the most dysfunctional product team I’ve ever worked with. They couldn’t even agree on how to write a PRD, and often they wouldn’t even write them until we begged for it, or wrote it ourselves so we could DO THE WORK. Those that you work with and think are on your side will throw you under the bus to look better at performance reviews. Feedback is not shared early enough to improve on, and often if you are newer and not set up for success, those with more tenure (who have succeeded at favoritism with senior leaders) and those who have projects that have bigger impact and structure will always be kept. Hire to fire culture. What’s a waste of money, morale at an all time low, and I could count on one hand the days I actually felt good or confident about my place at this company from DAY ONE. I have seen many people who do a great job speak up about any issues and how they can be improved and get pushed out. Senior leaders cannot align on a clear vision, expect everyone else to create it, and then get frustrated when no one can align (because each person is fighting for their own success which relies on others’ failures in this environment). We literally had a quarterly off site where 90% of our planned sessions were cancelled so senior leadership could sit in a room for 3 days and align on things they should have aligned on 8 months ago, while we twiddled our fingers. And they were angry at everyone else for not being able to align. Giving jazz hands and shouting “we are a team we are great” means nothing at this point, as words do not align with actions here. Extremely inauthentic, two-faced culture, which results in betrayal, and broken hearts of those who have the biggest hearts.

Viewing 370 - 372 of 18,980 Reviews

Glassdoor has 21,366 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.