Capital One reviews

3.6

59% would recommend to a friend

(18,979 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,979 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Aug 13, 2025

Gone Downhill

Recommend
CEO approval
Business Outlook

Pros

Solid work-life balance, good PTO, hybrid flexibility compared to other employers

Cons

Very difficult to be promoted - path is vague and constantly changes, they prefer keeping you at your level to avoid paying you more. Performance reviews are extremely subjective and based on stacked rankings and seem like a copy and paste from a corporate handbook. Very corporate atmosphere, not a lot of camaraderie between employees, managers do not care about mentoring junior employees and are constantly engaged in useless projects to impress their own bosses. Culture has gone from good to bad as the bank tries harder and harder to be more like an Amazon or Google.

1.0
Aug 9, 2025
Recommend
CEO approval
Business Outlook

Pros

The pay is above average but it's not worth it when you consider the cons

Cons

Employee stack evaluations leading to unfair and biased employee semi-annual and annual assessments Favoritism from leadership Toxic culture Fake relationships No work-life balance

1.0
Jul 30, 2025

The worst of the worst

Recommend
CEO approval
Business Outlook

Pros

- Very team-dependent, good WLB when you’re not on call

Cons

- Management will put on a show and PIP you for “influence” and “communication” even though you’re already doing your best - Medical issue? You’ll be PIPed the next review cycle, no matter what your medical issue is. No compassion or empathy. - On-call shifts, long hours troubleshooting with no reward. Never got promoted in the time I was there and barely got any raises every year.

Viewing 373 - 375 of 18,979 Reviews

Glassdoor has 21,365 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.