Very poor management of service levels and a culture of shaming
Pros
Its easy to get hired on at the COAF call center near Tulsa Oklahoma and the insurance is good.
Cons
The COAF management cant figure out how to manage service levels in the customer care call center. And there is a strange culture of shaming that they think drives performance. Every employees individual statistics are posted on boards around the Tulsa call center. The poor performers are humiliated and shamed because their metrics are highlighted in red. The young generally uneducated managers that COAF hires think this practice drives better performance but all it does is demoralize employees. Even the best employees have bad months and their hard work is rewarded with shaming. It is very sad that such a large organization has such a basic lack of understanding of how to motivate and drive better performance.