CarMax Operations Manager reviews

3.6

68% would recommend to a friend

(30 total reviews)
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Keith Barr

Not enough data to show CEO approval

60% positive business outlook

Operations Manager employees have rated CarMax with 3.6 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Operations Manager professionals have a good working experience there. CarMax is rated in line with the average (within 1 standard deviation) by Operations Manager professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

30 reviews
3.0
Apr 17, 2013
Recommend
CEO approval
Business Outlook

Pros

For an auto dealer, Carmax is not a terrible place to work. Decent compensation, stable work environment and high level of integrity towards it's customers. A new to the workforce manager will receive a comprehensive development plan and continuous training that can be applied to any future employment.

Cons

KMX, like many other companies used the economic downturn to shift it's business philosophy to an extreme profit-centric focus. The company has consistently added workload, reduced staffing, cut benefits (stocks), and reduced annual compensation increases to a small flat rate for all associates/manager regardless of performance. Furthermore, it changed it's health care provider to aetna in 2012 and coverage went down, while rates went up. You also have to agree to yearly health screenings to get a "discount" on your rates. These screenings were occurring long before CVS garnered attention for the same practices. KMX has also become very good at convincing employees how lucky they are to work there. This is achieved with an almost cult-like culture, where any objection or dissent is squashed. Most are scared to speak out due to running the risk of being perceived as not "bought in", which is a death sentence. In conclusion, carmax has become a company of initiatives run by analysts. As a result the micro-management is at a level only seen in the most bloated of bureaucratic governments. I'm giving it three stars due to the years I worked at the max when things were good.

5.0
Feb 13, 2013
Recommend
CEO approval
Business Outlook

Pros

growth potential and Teamwork is super high and company is gowing at a high rate

Cons

politics are a little much bur probably similiar to most in a corporate environment

2.0
Jan 20, 2012
Recommend
CEO approval
Business Outlook

Pros

Successful company Great business idea Nice employees Many locations

Cons

As a Salary Exempt employee, there is very little work/life balance. Salary Exempt employees/managers are expected to work 60-70 hours/week. It's mandatory to work a minimum of 11 hour days and normally that ends up being 13 hour days. At least once per month you have to work 6 days/week without getting any other days off the following week. They only observe 3 holidays/year so managers only get 3 holidays off each year. All other holidays are mandatory to work. No accrual policy. It's communicated that it's on an "as needed" basis which means whatever upper management feels you should have. I've been there several years and I'm lucky to get 2 weeks off each year.

Viewing 25 - 27 of 30 Reviews

Glassdoor has 8,381 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.