CarMax Customer Service Advisor reviews

3.7

46% would recommend to a friend

(17 total reviews)
avatar

Keith Barr

Not enough data to show CEO approval

62% positive business outlook

Customer Advisor/Service employees have rated CarMax with 3.7 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Customer Advisor/Service professionals have a good working experience there. CarMax is rated in line with the average (within 1 standard deviation) by Customer Advisor/Service professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

17 reviews
3.0
Jul 26, 2023
Recommend
CEO approval
Business Outlook

Pros

The job is a good pay enough for the role and the company always has your back to help you make decision in tough scenarios. Lots of room for growth and career development

Cons

No work life balance, very long hours 10+ hr days and almost no holidays off. Minimal vacation policy.

3.0
May 17, 2023

RELOCATION Wanted

Recommend
CEO approval
Business Outlook

Pros

This company is for the employees, but once you’re trying to move up or in management the tables turn very quickly.

Cons

The company is very big on relocating associates, I’ve seen the good and the bad in this.

5.0
May 1, 2023

Great Workplace

Recommend
CEO approval
Business Outlook

Pros

Everyone gets along very well with each other and the culture is great.

Cons

As a service advisor you’re working 10 hours days, days at times feel long but it’s not bad

Viewing 4 - 6 of 17 Reviews

Glassdoor has 8,379 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.