Is CarMax a good company to work for as a Customer Service Advisor?

Customer Service Advisor professionals working at CarMax have rated their employer with 3.7 out of 5 stars in 17 Glassdoor reviews. This is a higher than average score with the overall rating of CarMax employees being 3.5 out of 5 stars. Search open Customer Service Advisor Jobs at CarMax now and start preparing for your job interview by browsing frequently asked Customer Service Advisor interview questions at CarMax .

Does CarMax pay Customer Service Advisor employees well?

Customer Service Advisor professionals rate their compensation and benefits at CarMax with 3.3 out of 5 stars based on 17 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Advisor salaries at CarMax.

What are the top reviewed jobs at CarMax?

Sales Consultant (1056) , Sales Associate (618) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (165) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (104) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 768 reviews)); "Great people and very diverse" ((in 447 reviews)); "Culture is great and rewarding" ((in 311 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 294 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 168 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 567 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 452 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 288 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 239 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 234 reviews))

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CarMax

CarMax Customer Service Advisor reviews

3.7

46% would recommend to a friend

(17 total reviews)

Keith Barr

Not enough data to show CEO approval

62% positive business outlook

Ratings by category

3.6

Culture & values

3.6

Diversity & inclusion

3.3

Compensation and benefits

3.0

Senior management

2.9

Career opportunities

2.5

Work/Life balance

Customer Advisor/Service employees have rated CarMax with 3.7 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Customer Advisor/Service professionals have a good working experience there. CarMax is rated in line with the average (within 1 standard deviation) by Customer Advisor/Service professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

17 reviews

3.0

Feb 3, 2023

Very good place to work

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

They took care of their people, provided decent wages and it was a fun place to work

Cons

They promote an environment where everyone is in everyone’s business all the time.

5.0

Jan 21, 2023

Great company

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Take care of their employees

Cons

Long work hours on the service drive

4.0

Oct 11, 2021

Employee growth focus

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Awesome company spending the right resources to make sure their employees progress and evolve in their roles.

Cons

Carmax has very little to work life balance, lower pay compared to competition, be prepared to also always be understaffed and insanely busy.

Viewing 7 - 9 of 17 Reviews

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