Is CarMax a good company to work for as a Customer Service Advisor?

Customer Service Advisor professionals working at CarMax have rated their employer with 3.7 out of 5 stars in 17 Glassdoor reviews. This is a higher than average score with the overall rating of CarMax employees being 3.5 out of 5 stars. Search open Customer Service Advisor Jobs at CarMax now and start preparing for your job interview by browsing frequently asked Customer Service Advisor interview questions at CarMax .

Does CarMax pay Customer Service Advisor employees well?

Customer Service Advisor professionals rate their compensation and benefits at CarMax with 3.3 out of 5 stars based on 17 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Advisor salaries at CarMax.

What are the top reviewed jobs at CarMax?

Sales Consultant (1056) , Sales Associate (618) , Business Office Associate (486) , Inventory Associate (325) , Sales Manager (209) , Sales (165) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (104) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 772 reviews)); "Great people and very diverse" ((in 451 reviews)); "Culture is great and rewarding" ((in 320 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 295 reviews)); "Has a good Work environment" ((in 164 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 554 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 458 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 294 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 248 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 230 reviews))

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CarMax

CarMax Customer Service Advisor reviews

3.7

46% would recommend to a friend

(17 total reviews)

Keith Barr

Not enough data to show CEO approval

62% positive business outlook

Ratings by category

3.6

Culture & values

3.6

Diversity & inclusion

3.3

Compensation and benefits

3.0

Senior management

2.9

Career opportunities

2.5

Work/Life balance

Customer Advisor/Service employees have rated CarMax with 3.7 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Customer Advisor/Service professionals have a good working experience there. CarMax is rated in line with the average (within 1 standard deviation) by Customer Advisor/Service professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

17 reviews

2.0

Apr 27, 2021

Long hours non stop

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

You get the Weekends off

Cons

Long hours Non stop customers and problems Once a car is sold and has an issue it’s now your problem.

3.0

Oct 21, 2020

Good

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Good company to work for

Cons

Management is really good at my location

5.0

May 22, 2019

Fortune 100 for a reason

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Typically a great work environment with friendly associates. Multiple benefits packages. Volunteer work and earned time off.

Cons

Service departments main customer base is angry or upset customers because they have a vehicle issue.

Viewing 13 - 15 of 17 Reviews

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CarMax Customer Service Advisor reviews

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Long hours non stop

Good

Fortune 100 for a reason

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