CarParts.com Customer Service Representative CSR reviews

3.7

71% would recommend to a friend

(11 total reviews)
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David Meniane

69% approve of CEO

71% positive business outlook

Reviews by job title

11 reviews
1.0
Apr 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Worst inhouse contact center ever

Cons

Doesnt have a solid incentive structure, when you hit the KPIs they will change it constantly so that you would not be getting the full amount stipulated

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CarParts.com Response
1y
Thank you for sharing your feedback. Your input is valuable, and we encourage you to reach out to your local HR representative to discuss these issues further and ensure your concerns are addressed appropriately. We appreciate your dedication to the company over the years and hope to work together toward improving the employee experience.
5.0
Jan 4, 2024
Recommend
CEO approval
Business Outlook

Pros

One thing I like about working here is the people and the culture. Foster diversity and create a safe, welcoming environment for everyone. Also, flexible work arrangements or remote work options are feasible. Cheers to more years!

Cons

It challenges me sometimes to work with other teammates, but I'm working on it.

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CarParts.com Response
2y
We appreciate your good review! We are thrilled to learn that you value our inclusive culture and individuals. Our first goal is to make the place friendly and safe for everyone. We're also happy to hear that our adaptable work schedules satisfy your requirements. If you have further concerns, please feel free to reach out to your local representative. We want to thank you for your commitment to our team and wish us many more prosperous years together!
5.0
Nov 30, 2023
Recommend
CEO approval
Business Outlook

Pros

More lesson to learn easy to understand every details they teach enjoy working with my team

Cons

none so far i'm good with what i have right now

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CarParts.com Response
2y
Thank you for your positive feedback! We're delighted to hear that you find CarParts.com to be a great company to work for. It's fantastic that you appreciate the learning opportunities, and the clarity of training details, and enjoy working with your team. We're glad to know there are no current concerns, and we appreciate your confidence in our management team. If you ever have additional insights or feedback, we encourage you to share them with your local HR representative. Your satisfaction is important to us.
Viewing 1 - 3 of 11 Reviews

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