CarParts.com Customer Service Representative CSR reviews

3.7

71% would recommend to a friend

(11 total reviews)
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David Meniane

69% approve of CEO

71% positive business outlook

Reviews by job title

11 reviews
4.0
Nov 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Hybrid schedule. incentives. light working environment

Cons

limited leave credits, no birthday leave

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CarParts.com Response
2y
We value your feedback regarding your experience with CarParts.com. We appreciate your positive feedback on the flexible schedule, incentives, and comfortable work environment. We appreciate your suggestion to maintain a balanced approach for the benefit of the business and its employees, and we strongly advise you to speak with your local HR representative to continue the conversation. We are glad to have you on the team!
5.0
Aug 3, 2023
Recommend
CEO approval
Business Outlook

Pros

Friendly environment, down to earth superiors

Cons

To practice more on quality standards than quantity in terms of incentives to set fairness and equality to those not hitting the quota but attending to customers diligently with all concerns needed attention. An increase in salary would be nice, flexible timing, team building to strengthen ties with team

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CarParts.com Response
2y
Thank you for taking the time to provide your review. We're happy to hear that you appreciate the friendly environment and down-to-earth superiors at our company. We value your feedback regarding the incentives and quality standards. Ensuring fairness and equality is important to us, and we are constantly reviewing our rewards process. We encourage you to reach out to your local HR team with any additional feedback or concerns. We're committed to creating a positive and rewarding workplace experience for all our employees, and your feedback helps us achieve that goal. If you have any more suggestions or thoughts, please don't hesitate to share them with us. Thank you for being a valuable member of our team!
5.0
Jul 27, 2023
Recommend
CEO approval
Business Outlook

Pros

They do care a lot with their employees. Our safety is their top priority as always.

Cons

Graveyard shift as we are following US time.

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CarParts.com Response
2y
Thank you for sharing your review with us. We're pleased to hear that you appreciate our company's dedication to caring for employees and prioritizing safety. Safety first is one of our three core values and we understand that working the graveyard shift to align with US time can be challenging, and we value your commitment. If you ever have any concerns or suggestions in the future, please don't hesitate to reach out to your local HR team. We're here to support you and continuously strive to create a safe work environment for all our team members.
Viewing 4 - 6 of 11 Reviews

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