Caribou Coffee reviews

3.5

63% would recommend to a friend

(1,792 total reviews)
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Scott Kennedy

48% approve of CEO

37% positive business outlook

Caribou Coffee has an employee rating of 3.5 out of 5 stars, based on 1,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Caribou Coffee employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

2K reviews
2.0
Jun 1, 2012

This Place is a Joke

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-free half pound or 12 tea bags a week -shift drink -fun coworkers -flexible scheduling -training prepares employee so they can properly perform their job

Cons

This company is not the same that it was. Recent changes in management and corporate restructuring have made this a horrible place to work. First it is ridiculous that shift supervisors are paid less when working with another shift or manager. They can't pay their employees proper wages but somehow they can afford to give out BOGO's and half off coupons to customers every other week. Corporate clearly does not know what theyre doing. They trying to make the company be successful by going in different directions. They need to choose a path and stick to it so Caribou can be successful. Releasing new drinks, beans, bakery items, and useless merchandise every other month is not helping. Upper management is a joke in this company. Most of the new managers are people with very little training that barely know how to do their job. They play favorites and don't care about what the employee has to say. This company claims to be all about making employees "happy" and that everyone has a "voice" in the company. This is not true. This company used to be about the customer, now its just all about profits.

2.0
Aug 22, 2011

This ship is sinking.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Coffee is great; discount on products is decent; Support Center is clean and comfortable.

Cons

Senior leadership is incompetent, overpaid, and never held accountable. Sustaibaility efforts are a joke--they preach sustainabilty and yet don't recycle in most of their stores. Caribou likes to give the apperance of being a "hip, cool, laid back" company--they are the exact opposite once you get on the inside. Have heard extremely inappropriate things from the mouths of VPs, regarding their own employees. They send out an "engagement survey" every few months and then do nothing to address what's making employees miserable. Employees who voice concerns regarding new HR policies are "talked to" by their managers and told to "get on board." Total disregard for anyone below management level.

Viewing 34 - 36 of 1,792 Reviews

Glassdoor has 1,822 Caribou Coffee reviews submitted anonymously by Caribou Coffee employees. Read employee reviews and ratings on Glassdoor to decide if Caribou Coffee is right for you.