Caribou Coffee reviews

3.5

63% would recommend to a friend

(1,793 total reviews)
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Scott Kennedy

48% approve of CEO

37% positive business outlook

Caribou Coffee has an employee rating of 3.5 out of 5 stars, based on 1,793 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Caribou Coffee employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

2K reviews
3.0
Feb 8, 2019

Great people, not so great mangement

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Free shift drinks and great discounts -The people at any location you work at will almost always be the nicest people you know -ability to work across multiple locations

Cons

-Management sucks - Unstable hour scheduling (I and may others were hired for a certain amount of hours, and after a given time were given waaaayyy less hours. Putting us in a terrible situation where bills were unable to be paid) -Lots of work for minimum wage -Entitled customers - Putting customer service over the anything else -Too many promotions and too much stress put on sales - When hiring, they advertise the fact that there is tutition reimbursement, but once hired you will be told that that is only for General mangers or assistant mangers, who have often already finished school. - Highest employee turnover rate you'll ever find - Training that NEVER gets finished (I've been working there for 5 months at still haven't finished training) - Even though they say they "are lacking hours" you will find yourself with atleast 1 new coworker a month - No opportunity for career advancement. They will literally just train someone from outside the company to be a manger rather than just take someone who has been hardworking for years and make them one

4.0
Jan 18, 2019

Good opportunity

Recommend
CEO approval
Business Outlook

Pros

Promote from within. Started as a regular team member but ended as a store manager. Flexible schedule but does include some nights and weekends. Fun fast paced environment.

Cons

Corporate can be very out of touch with what happens in the stores and with customers.

Viewing 67 - 69 of 1,793 Reviews

Glassdoor has 1,823 Caribou Coffee reviews submitted anonymously by Caribou Coffee employees. Read employee reviews and ratings on Glassdoor to decide if Caribou Coffee is right for you.