Caribou Coffee reviews

3.5

63% would recommend to a friend

(1,792 total reviews)
avatar

Scott Kennedy

48% approve of CEO

37% positive business outlook

Caribou Coffee has an employee rating of 3.5 out of 5 stars, based on 1,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Caribou Coffee employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

2K reviews
2.0
Dec 13, 2008
Recommend
CEO approval
Business Outlook

Pros

Caribou by far has the highest quality coffee available and the customer service that is free is by far in the top 10percent of companies out there. All employees receive 1/2 pound of coffee each week, a free drink for every shift worked and 10% off all merch and products. The atmosphere is relaxed and comfortable and the customers are the best. Supervisors and store management is pretty good, they listen to you and seem to follow through on what they promise.

Cons

Wages are horrible, senior management only cares about themselves and will stab you in the back to protect their own backside. Upward advancement is a joke, they will promise and promise while asking you to do more and more by holding the proverbial carrot in front of you only to come up with an excuse of oh, sorry its going to be probably 3 to 6 more months till that position is available because the company is restructuring and that actual position does not exist anymore, but if you can show us that your more than willing to big we will promise you something else.

2.0
Mar 2, 2018

Store Manager

Recommend
CEO approval
Business Outlook

Pros

Great people, good coffee, some great colleagues

Cons

Long hours, low pay, lots of administrative frustration

2.0
Feb 5, 2018

Management Sucks

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, employee perks are great

Cons

Drama, management instability, high stress, compensation is not worth it, improper/insufficient training, rules not enforced, favoritism, company is cutting corners to save $$

Viewing 13 - 15 of 1,792 Reviews

Glassdoor has 1,822 Caribou Coffee reviews submitted anonymously by Caribou Coffee employees. Read employee reviews and ratings on Glassdoor to decide if Caribou Coffee is right for you.