Caribou Coffee reviews

3.5

63% would recommend to a friend

(1,794 total reviews)
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Scott Kennedy

48% approve of CEO

37% positive business outlook

Caribou Coffee has an employee rating of 3.5 out of 5 stars, based on 1,794 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Caribou Coffee employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

2K reviews
3.0
Dec 8, 2012

OK for short term

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Building relationships with customers -Learning curve of making drinks can be enjoyable in the beginning -Generally enjoyable coworkers

Cons

A few negatives: -At my store, most of the shift supervisors were recent high school grads who didn't go to college right away and had a superiority complex from working for Caribou since they were sixteen. For someone like me, who had a 4-year degree and experience living and working overseas for two years and just needed a temp job while I searched for something full-time, their superior attitude got really old really fast! -My manager started out pretty good, though I didn't get as many hours as she had implied I would get when hired. However, when she screwed up on the schedule she basically left it up to us to fix it and said "tough luck" if we couldn't find someone to cover us. For example, I got added on to a holiday weekend schedule over a week after the original schedule came out, at which time I had already made family plans, and I ended up having to work because no one could cover me. Plus, I ended up getting a full-time job offer and had to put in my two week's notice shortly before a very busy time for the store, and she tried to guilt me into staying, even keeping me on the schedule after I told her I was done. I realize it's difficult to find opening and day shift workers at a place like Caribou, but I had been upfront with her from the interview stage that I was in search of full-time work elsewhere. It is not the fault of the employees if they give advance notice to leave and you as the manager are dealing with an understaffed store!

1.0
Dec 5, 2012

Messed up

Recommend
CEO approval
Business Outlook

Pros

Some of my customers are absolutely AMAZING! Tips can be decent some days Free coffee Discount

Cons

Management takes advantage of the good workers A lot of expectations from corporate, but very little support or resources They dangle promotions, but rarely do they come through Store Managers burn out at an alarming rate (8 managers in 2 years?!) Requesting a transfer is like the end of the world The company insists on keeping a pay differential for supervisors - they get paid LESS for doing the same work when working with a SM or ASM. We are so understaffed that requesting time off creates conflicts with co-workers Understaffing is so bad that OT is often approved for 3+ people on a weekly basis Focus is always changing (Beans, food, promos, etc) They spring BOGOs on us with little warning Benefits suck - you accrue PTO only if at FT status, medical insurance is pretty bad, nothing else for us There is no work-life balance

2.0
Nov 28, 2012
Recommend
CEO approval
Business Outlook

Pros

Flexibility, potential to be a great working environment

Cons

Management upheaval every so often makes it disorganized and stressful Consistent hiring of under-qualified people

Viewing 1669 - 1671 of 1,794 Reviews

Glassdoor has 1,824 Caribou Coffee reviews submitted anonymously by Caribou Coffee employees. Read employee reviews and ratings on Glassdoor to decide if Caribou Coffee is right for you.