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      Caribou Coffee

      Engaged Employer

      Caribou Coffee reviews

      3.5

      63% would recommend to a friend

      (1,793 total reviews)
      avatar

      Scott Kennedy

      48% approve of CEO

      37% positive business outlook

      Ratings by demographic groups

      Caribou Coffee has an employee rating of 3.5 out of 5 stars, based on 1,793 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Caribou Coffee employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

      Reviews by job title

      2K reviews
      4.0
      Oct 21, 2012

      I value my position at Caribou Coffee and find it to be a lot of fun.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Flexible hours - Get to work with young, genuine, and friendly people - Free drink every shift - Free 1/2 pound of beans every week - Very relaxed and welcoming work environment, discounting rushes and busy times

      Cons

      - Need to wake up very early, sometimes after working late - Management has limited time to listen to employee concerns - Hours are very unpredictable - Not much room for promotion. Even when promoted, moving from team member to shift supervisor does not have a very high salary increase - Occasionally have to upsell and annoy customers with a rehearsed shtick, which is awkward and collides with the "genuine" personality that we are supposed to exhibit - Have to keep track of your own tips

      5.0
      Oct 17, 2012

      Fun Job during School

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I loved working at Caribou part-time while going to school. The management was relaxed and the schedule was flexible.

      Cons

      After the initial learning curve of making the drinks, the shifts tend to get pretty repetitive.

      3.0
      Oct 13, 2012

      Coffee Shops are Fun Places to Work, But Caribou Coffee Is Only an OK Employer

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Over the past couple of years Store Managers have had a fair amount autonomy and authority over their individual stores. Store managers have been able to make decisions that can have real impact on improving store performance and their ability to earn bonuses. Store Managers, Shift Supervisors and Team Members get to work with a fun staff (mostly college aged) and interact with the public in a friendly environment. The coffee is great and as a perk it's free to staff. Working at Coffee Shops is fun. The Store Manager bonus plan is fair. My immediate superior is fair, friendly, and professional.

      Cons

      The pay doesn't really fit the amount of time and energy that has to be spent to run a successful store (48 hours a week on the clock, often time off the clock). Annual raises are small (often not keeping up with the increased cost of health care). Employer health care is unaffordable for most Shift Supervisors and Team Members and very expensive for Store Managers. Caribou Coffee has gone years without properly investing in technology, leaving it with slow computers, inefficient POS systems, buggy ill-designed hiring software and out-of-date non-integrated back-office software that is frustrating to use and wastes time. Caribou requires Store Managers to follow strict labor guidelines, but they do not provide the IT tools necessary to get their work done on such a tight schedule. Caribou offers little opportunity to advance beyond the Store Manager position.

      Viewing 1684 - 1686 of 1,793 Reviews
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      ReviewsCaribou Coffee reviews

      Glassdoor has 1,823 Caribou Coffee reviews submitted anonymously by Caribou Coffee employees. Read employee reviews and ratings on Glassdoor to decide if Caribou Coffee is right for you.