Caribou Coffee reviews

3.5

63% would recommend to a friend

(1,793 total reviews)
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Scott Kennedy

48% approve of CEO

37% positive business outlook

Caribou Coffee has an employee rating of 3.5 out of 5 stars, based on 1,793 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Caribou Coffee employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

2K reviews
4.0
Sep 18, 2012
Recommend
CEO approval
Business Outlook

Pros

One of best familes i have ever come across. One of the fast growing company in kuwait. The best customer service in town.

Cons

Salaries need to be more attractive specially when so much of competetion around.

1.0
Sep 9, 2012

one year of hell.

Recommend
CEO approval
Business Outlook

Pros

Free coffee, awesome co-workers, some fun regular employees, great morning tips

Cons

Where to begin... - Early mornings / Late nights - Tips are split per shift, which is great if you're working the morning shift or working with a manager (mgmt doesn't get tips), but if you're working at night you get almost nothing. - Training is minimal. I was working a busy holiday weekend with 2 new employees after only 1 week of training. - Zero stability. During 1 yr of employment I had 5 district managers and 3 different store managers. - Pay is lower than Starbucks, you are reviewed for raises yearly. - Company doesn't know what they're doing. They come out with promotions with little to no preparation. They spend time and money implementing new policies and procedures only to change them soon after. - They hire managers that have little to no experience. Most are not willing to do work as a barista. They say that they promote from within, but in order to be promoted you have to be a "Cari-bot" and are disgustingly devoted to the company. - You have to sign a Social media policy, saying you won't speak ill of the company on social media. (EVEN IF IT IS THE TRUTH AND YOU HAVE DOCUMENTED FACTS!) They have the right to fire you AND bring legal action against you.

4.0
Sep 6, 2012

Good place to work, definitely has its Pros and Cons...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have been working at Caribou for a few months and must say, I have enjoyed working here for the most part. In a nutshell, the pros of working for Caribou are: -Free 1/2-lb. of coffee/week -Free shift drinks -30% employee discounts -Flexibility with hours (you submit your availability and at least at my Caribou, they work with it) -Working with laid-back, fun, enthusiastic people (for the most part)

Cons

There are definitely Cons to working at Caribou, as with any job: -Early hours (if you do the morning shift... as in waking up at 4:00 a.m.) -Rude customers. I cannot tell you how many times I have almost thrown off my apron and wanted to hop over the counter and say a thing or two to the snotty, stuck-up, absolutely horrid customers that think they can treat you however they want. AWFUL. Biggest Con of this job, in my opinion. -Upper Management is frustrating... I have so far gotten the vibe that as long as they're making profit, they could care less about employee satisfaction. -RUDE CUSTOMERS. Worth mentioning again! On a side note... not sure if this is a con or not, but I wonder when Upper Management is going to figure out that the vast majority of their employees are good, honest, hard-working people? They seem to be *waiting* for incidents of theft and dishonesty from within... It's frustrating, to say the least.

Viewing 1690 - 1692 of 1,793 Reviews

Glassdoor has 1,823 Caribou Coffee reviews submitted anonymously by Caribou Coffee employees. Read employee reviews and ratings on Glassdoor to decide if Caribou Coffee is right for you.