Casper reviews

3.4

49% would recommend to a friend

(311 total reviews)
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Randy Greben

33% approve of CEO

35% positive business outlook

Casper has an employee rating of 3.4 out of 5 stars, based on 311 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Casper employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

311 reviews
1.0
Apr 1, 2021

Going Downhill Fast!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Casper has some great people in their organization - some of the smartest, most qualified, world class designers and developers...and then they fired all of them! Casper started with a clear perspective and commitment to high quality, functional, and innovative product -- but that is no longer the case as it's been a race to the bottom since going public.

Cons

Casper has shifted from a product and innovation focused company to a merchandising company. New leadership has no connection or understanding of what it takes to build good products -- they're chasing lowest cost with little regard to process, quality, sustainability or design. Wasteful spending and poor planning has led to 6+ rounds of layoffs in 4 years. It's been a rapid, sad decline of what started out as a unique, inspired, and mission driven brand.

2.0
Oct 23, 2020

Not great. Toxic culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits (healthcare, unlimited PTO, free mattress and swag)

Cons

There’s usually a reason a company has such great benefits and it’s usually because there is some underlying issue that is making it hard to retain employees, and that’s definitely true at Casper. I get the feeling Casper was a great place to work in the beginning but as it continued to raise money and eventually went public, the pressure to grow faster than was logistically possible was felt throughout. Turnover was high in retail and corporate, some which was due to multiple rounds of layoffs (probably 2-3 in a year). Definitely was a red flag when the old employees that had been there from the start had started to leave after the IPO they had been eagerly awaiting (which was a bust). Now it hangs on but management doesn’t seem to care about improving any processes or keeping employees happy. It’s a hard pass from me. Don’t waste your time.

1.0
Aug 10, 2020

Misleading culture and poor management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free bed set when you join.

Cons

The interview process alone took several months and was painfully slow. Throughout the process and after I joined the company, I learned that the company had misled me about what I would consider to be key facts, including the range of compensation for the role, the company history around paying out bonuses, and why the role I was hired for was open (which was represented to me as a newly created role rather than a backfill for someone who left the company after just a few months). My manager seemed to have little to no prior management experience and was a micromanager, my on-boarding was non-existent, and I felt the work environment to be hostile and toxic (this was my only experience where I witnessed leadership actively peer pressure employees to drink alcohol during work hours) and leadership left me with little to no confidence in their ability to successfully position the company in the very competitive market.

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Casper Response
5y
Thank you for taking the time to share your review, and we are sorry to hear about your experience. We take your feedback very seriously and will be sure to communicate your concerns to our leadership team as we continue to improve and grow.
Viewing 16 - 18 of 311 Reviews

Glassdoor has 358 Casper reviews submitted anonymously by Casper employees. Read employee reviews and ratings on Glassdoor to decide if Casper is right for you.