Casper reviews

3.4

49% would recommend to a friend

(311 total reviews)
avatar

Randy Greben

33% approve of CEO

35% positive business outlook

Casper has an employee rating of 3.4 out of 5 stars, based on 311 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Casper employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

311 reviews
2.0
Jun 9, 2023

Chaos and Disorganization

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Many kind and intelligent employees with great experience. A free mattress and bedding when you start. Discounts on product. A beautiful large office in lower Manhattan with no people inside. Good work life balance because no one cares about you or the work you do.

Cons

No coherent leadership, vision or strategy. Any sort of culture of innovation and investment into research has disappeared long ago. The company still acts like its mission statement is valid, but it is smoke and mirrors. The CEO has surrounded herself with former colleagues that "yes" her on every front, and their is a culture of a cool kids club in senior leadership who give zero transparency to the rest of the company. The company was bought by a young private equity firm, who needs to sell the business at a profit soon to create value and tell a positive story. That is the sole motivation of the leadership now, sell and make their money while laying off hard working people indiscriminately to improve margin. In my 2 years at Casper, the company conducted 4 rounds of layoffs. They've done about 4 more since I left. Cannot build a culture when the entire company turns over every 18 months.

3.0
Feb 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Lots of talented Store Managers who are supportive and engaging peers. Generous discount on amazing products. Learn how to operate a successful retail business. Nice store environment.

Cons

Growth at all costs mindset for years. Constantly restructuring teams, changing roles, laying people off, etc. The amount of money spent on everything from marketing to retail store build outs is beyond disproportionate to revenue, it’s not surprising that the company is still unprofitable. Rapid NSOs outpaced any meaningful structure with product allocation and inventory management. Casper is terribly behind with technology, one example being you have to manually scan out products sold in stores to properly account for inventory levels. Another example is lacking the ability to send a customer who visited a link to purchase online and ultimately attribute that sale to retail. Consistent promotional pricing bugs. It is a mystery as to how sales targets are forecasted and there is no commission for how much you contribute. Expectations to work alone for hours, sometimes the entire day and over 8 hours when staffing gets tight.

2.0
Jun 8, 2021

Trying to do too much, too fast

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people in mid level and below, some good perks pre-covid, great benefits. Unlimited vacation.

Cons

Leadership can’t seem to get on the same page with direction of the company. There are changes implemented constantly with at times impossible or nearly impossible timelines. It is a real shame because the feedback exists to combat this, but is rarely listened to. Above all, morale is low, which means turnover is high. Not only are there a lot of moving parts but also a consistent stream of new hires who need to get up to speed while the goal posts are consistently being moved.

Viewing 19 - 21 of 311 Reviews

Glassdoor has 358 Casper reviews submitted anonymously by Casper employees. Read employee reviews and ratings on Glassdoor to decide if Casper is right for you.