Casper reviews

3.4

49% would recommend to a friend

(311 total reviews)
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Randy Greben

33% approve of CEO

35% positive business outlook

Casper has an employee rating of 3.4 out of 5 stars, based on 311 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Casper employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

311 reviews
1.0
Jan 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Relaxed enviroment, cool retail set up and free Original mattress after 6 months of being with the company.

Cons

This is a sales job with NO commision. They have a bonus program which allows you to receive a bonus but only if you meet the quarterly goals which are set so high it is impossible to reach. Pay is minimum wage. Managers are micro managers, they monitor every email and step you make in the store. I was a supervisor and was doing store manager weekly recaps, 1 on 1's with team members which was also store manager work. They had me running the Casper Chicago store on my own with no other managment. They said they could not promote me and they could not hire anyone else to help support me. I was extreamly stressed from the work load and nobody cared. They are very slick and sneaky. Casper would give regular workers a key and call them sleep specialist with a key with no addional pay. I was constantly talked down to by the marketing manager. They had no consideration of my work life balance. They made me work 6am-730pm without asking if it was ok. I was unable to switch with anyone if I needed to or call off if there was an emergency. Upper managment made false promises about promotions in the "near future" but I been with the company for almost 4 years and nothing. All managment was scared to speak up and if you did they retaliated by adding extra duties making the work load impossible. They would also make "sales contest" and not follow up with the prizes. Overall, the company set impossoble sales goals and had no consideration for their workers. Everyone I worked with over the years all were not happy and everyone knew how unfair their bonus program was. Everyone I worked with had quit or got fired from not reaching sales goals. All my hardwork and dedication went unnoticed and I deeply regret putting my all into a company that did not care about me and what I did. I made well over 2 million for the company and I got nothing but minium wage pay.

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Casper Response
5y
Thank you for providing your feedback on your experience at Casper. We are sorry to hear your experience was not more positive, please know we take feedback very seriously and are striving for continual improvement. We believe in setting our frontlines teams up for the most possible success, and one of the best ways to do that is to gain insight from the Retail Fleet on all things positive and negative. We appreciate your feedback regarding bonus, pay, and roles/responsibilities and will do our best to address internally and work towards a positive outcome
2.0
Apr 21, 2020

Look elsewhere if you're looking to get a good nights sleep

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great health benefits and salary.

Cons

Leadership is very short-sighted and experience is sorely lacking in critical areas of the business, while outside hires and internal promotions are haphazardly doled out to those who are skilled at playing politics. Morale and culture has experienced a steep decline during the last 1-2 years at Casper as a result. Multiple rounds of layoffs and a consistent stream of departures result increasing workloads for those who hang on to this sinking ship.

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Casper Response
6y
Thank you for your feedback from your time with us. We are sorry your experience wasn’t more positive, we're dedicated to improving employee culture, and improving processes as a growing business.
1.0
Nov 11, 2019

Ghosted after interviews

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free mattress after 6 months of employment

Cons

I had three interviews which all went really well. During my final interview I was told I’d be notified on a decision by the end of the week. Which never came. I sent a follow up email to the recruiter, and still nothing. I completely understand if I wasn’t the right fit for the position. But it’s common courtesy to respond to a potential candidate rather than ghosting them. This was all incredibly unprofessional, and a waste of time. Setting up the interviews was like pulling teeth because the recruiter would respond so sporadically. One of the interviews was through video chat with the store manager. Who was late for the interview, and in their pajamas... in bed! The irony... Don’t waste your time with this place, very unprofessional.

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Casper Response
6y
Thank you for providing feedback on your interview with Casper. We sincerely apologize for your experience. We strive to communicate with all candidates, but we clearly dropped the ball here. We take this feedback seriously and will do better."
Viewing 13 - 15 of 311 Reviews

Glassdoor has 358 Casper reviews submitted anonymously by Casper employees. Read employee reviews and ratings on Glassdoor to decide if Casper is right for you.