Cengage reviews

2.9

31% would recommend to a friend

(2,405 total reviews)
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Michael Hansen

39% approve of CEO

24% positive business outlook

Cengage has an employee rating of 2.9 out of 5 stars, based on 2,405 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Cengage employee rating is 22% below average for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

2K reviews
3.0
Apr 23, 2011
Recommend
CEO approval
Business Outlook

Pros

Great benefits, for an outbound call sales position it is a nice place to work. The summers are more flexible.

Cons

Micromanaging, call monitoring, at the end of the day you are treated like a call center sales rep. Their are field reps that perform our exact same function in the field are treated way better more benefits and way more flexibility.

1.0
Apr 22, 2011
Recommend
CEO approval
Business Outlook

Pros

While working with the customers directly had its trying moments, it definitely challenged me and I enjoyed working with them, especially the really nice ones. A pro for me was that I was so relieved to get "the bad news" that one day, because I don't think I would have been able to stand it much longer. Why? I can only tolerate immature, fake and loud people for so long! I guess a tissue box would have been handy for some of the others that got the boot. To the ones I could not stand, I would have been like, "Here's a Clorox wipe, I mean Kleenex tissue." =oX

Cons

The trying moments I may have had with the customers weren't as bad as what I had to put up with (day in and day out) in the office. I really felt like pulling my hair out having to listen to some really, really, really, REALLY annoying and obnoxiously loud people while I was working. One would think some of these people were still in high school. Also, the act of "playing favorites" can exist. I guess it all depends on who your manager is. It sucked when I experienced it, but you learn from it. While I am naturally a good judge of character, my experience only strengthened my senses when it comes to people. A bad experience with a manager can enable one to make that clear distinction between a potentially bad manager and a potentially good one. Just trust your instincts! And remember, be just as picky with who your future manager is, as much as they are selective to who they hire for the job. Because if you do accept the job offer, you will be living most of your days with them at work. And it will suck if they are not your ideal manager. If you are not selective, you may end up dreading going to work, and erk every time you see or hear his/her voice. Trust me.

4.0
Apr 7, 2011

Busy, a bit hectic, people mean well

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, a few nicer perks like a volunteer vacation day, $500 charitable donation match Nice physical working environment Great location for public transport (in Chicago) Smart people who care

Cons

Constantly changing focus lack of defined direction Hard to get salary increases without promotions. Some staleness in the greater organisation

Viewing 2347 - 2349 of 2,405 Reviews

Glassdoor has 2,603 Cengage reviews submitted anonymously by Cengage employees. Read employee reviews and ratings on Glassdoor to decide if Cengage is right for you.