Mixed experience, bad time to be in this industry.
Pros
Friendly supportive culture, mostly positive relationships with colleagues. For a learning consultant this is a mostly positive environment. Not cutthroat - you can make friends here.
Cons
Organizationally a disorganized mess. Lack of structured training. Cengage needs many institutional changes to make processes more streamlined and organized so employees do not get overwhelmed just trying to do their jobs and become overwhelmed with basic duties that should be more operationally smooth. The Sales division could really benefit from a consultant coming in to streamline processes and organize the chaos. Company wants to be supportive but in many ways falls short. Bad time to be in this industry as digital is the way to revenue in the future and our customers generally do not see the value in digital. eCommerce taking a huge hit to our business which makes hitting sales numbers very challenging. Lack of branding/cohesion in digital makes selling very difficult - recognition of competitor's products is greater, even if our product is superior the customer doesn't know about it.