Is Centene a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Centene have rated their employer with 3.5 out of 5 stars in 234 Glassdoor reviews. This is a lower than average score with the overall rating of Centene employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Centene now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Centene .

Does Centene pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Centene with 3.5 out of 5 stars based on 234 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Centene.

How happy are Customer Service (CSR) professionals working at Centene?

54% of Customer Service (CSR) employees at Centene would recommend their employer to a friend. This rating has decreased by 17% in the past 12 months. Customer Service (CSR) professionals have also rated Centene with a 4.0 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at Centene?

Customer Service Representative (193) , Business Analyst (164) , Manager (124) , Program Coordinator (106) , Director (77) , Project Manager (77) , Claims Analyst (73) , RN Case Manager (73) , Care Manager (63) , Supervisor (58) , Business Analyst II (56) , Care Coordinator (54) , Analyst (52) , Referral Specialist (52) , Service Coordinator (52)

What are the pros of working at Centene according to real employee reviews?

"Great benefits CEO has a vision that is working to help keep the company growing and to make it through the changes with AFA" ((in 755 reviews)); "Good pay and is flexible" ((in 503 reviews)); "can work from home and flexible" ((in 280 reviews)); "Good work life balance although I heard some people didn't have the same balance as I did" ((in 214 reviews)); "Some great people at this company that is bogged down by silos and exec level egos." ((in 199 reviews))

What are the cons of working at Centene according to real employee reviews?

"Inconsistent no updates no training very unorganized" ((in 148 reviews)); "the managers have no care to the employees or contractors and bringing this up to directors falls on deaf ears." ((in 114 reviews)); "No bonuses and they aren't valuing the work as much as they used to" ((in 75 reviews)); "Disappointed and frustrated that Middle and Upper management seemed entirely out of touch with the day" ((in 75 reviews)); "Too much favoritism and God forbid you get sick." ((in 68 reviews))

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Centene

Centene Customer Service (CSR) reviews

3.5

54% would recommend to a friend

(234 total reviews)

Sarah London

52% approve of CEO

42% positive business outlook

Ratings by category

4.0

Diversity & inclusion

4.0

Work/Life balance

3.8

Culture & values

3.5

Compensation and benefits

3.4

Career opportunities

3.3

Senior management

Customer Service (CSR) employees have rated Centene with 3.5 out of 5 stars, based on 234 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Centene is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

234 reviews

5.0

Nov 5, 2024

Great company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pros: Managers are respinsive and helpful, Benefits, specifically PTO is great

Cons

Kind of hard to get on directly with company

5.0

Nov 3, 2024

Pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Vacation, benefits, and work life balance

Cons

I have no cons for this company

3.0

Oct 3, 2024

Review

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home employment opportunity

Cons

The call audits have become petty and ridiculous- they are really reaching to doc points on your audits to get out of giving you a decent pay increase

Viewing 22 - 24 of 234 Reviews

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Centene Customer Service (CSR) reviews

Ratings by category

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