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CenterPoint Energy

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CenterPoint Energy Customer Service Associate reviews

1.1

1% would recommend to a friend

(9 total reviews)

Jason P. Wells

Not enough data to show CEO approval

Ratings by category

2.2

Compensation and benefits

1.2

Diversity & inclusion

1.2

Career opportunities

1.1

Culture & values

1.1

Work/Life balance

1.1

Senior management

Ratings by demographic groups

Reviews by job title

9 reviews
5.0
Jul 11, 2022

Great job

Customer service associate
Recommend
CEO approval
Business Outlook

Pros

Awesome benefits, flexible schedule for the most part

Cons

There was no cons. Loved it

4.0
Feb 20, 2020

Overall good company

Customer service associate
Recommend
CEO approval
Business Outlook

Pros

Great pay! Benefits are good!

Cons

Call center has mandatory overtime and you may be 30 minutes at the end of your shift and have to stay an hour over. Not convenient for people with kids.

3.0
May 23, 2019

Great benefits poor management

Customer service associate
Recommend
CEO approval
Business Outlook

Pros

Pay is higher than other customer service positions, school reimbursement, good insurance, 6% 401k

Cons

No one has your back, management is just focused on sales no matter what, management does not care about agents and has no time for agents, HHRR basically is there to ensure they don’t get sued, management will respond to emails because they are too busy, no growth opportunities.

Viewing 4 - 6 of 9 Reviews
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