CenterPoint Energy Customer Service Associate reviews

Management shows favoritism, they retaliate, belittle you, very unprofessional, hostile work environment, low moral. Very low pay for what you endure. They truly treat you slaves! Very inconsiderate to those with a family or if you're a single parent. If they need mandatory OT you have to work it. This is the worst customer service department I've ever worked for. They pay you in points for sales, but in MN they pay their CNP Customer Service Employees cash. Management sleeps around with leads and agents. It is truly a job from hell. They don't care about you as an employee, just the numbers!

Call center environment with high call volume so you will be tied to your chair for 8 hours with no break except for lunch. Another con is 90% of the calls are from nasty customers upset that they have been disconnected for nonpayment. Even if you have thick skin, it will get to you as each and everyday is taking call from upset people who will cuss you out when you have to uphold the company policies. Its was a rule that we could not disconnect from any caller no matter how disrespectful or name calling they did. I consider myself a very patient and helpful customer service representative but being called the "B..." word & other nasty language is unacceptable and its done because the gas customer knows they say anything and we can not disconnect the call from them.