CenterWell reviews

3.4

58% would recommend to a friend

(1,277 total reviews)

Jim Rechtin

64% approve of CEO

50% positive business outlook

CenterWell has an employee rating of 3.4 out of 5 stars, based on 1,277 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CenterWell employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

1K reviews
1.0
Feb 21, 2015
Recommend
CEO approval
Business Outlook

Pros

Working directly with patients to improve their daily function is a rewarding career. To make a difference in patient's life is the only reason to work here.

Cons

Upper management is rigid, does not accept feedback from field clinicians or local office management. There is a culture of "you do it our way or the highway" that has no respect for the clinical expertise of field clinicians or for process improvement suggestions that don't originate with upper management. Since being purchased by this company our local office has lost all but a few of their excellent clinicians. There is no respect for work life balance at this company. Salaries have been taken away and clinicians are now paid only for visits performed. Additional non-clinical time is not paid out even when it has been approved by local branch managers. Clinicians are not reimbursed for their time if they arrive at a patient's home to find them not there. Paychecks frequently leave off payment for visits performed. Micromanagement is the new word of the day with managers of clinical practice who are registered nurses frequently telling physical therapists to chance patient goals or pressuring therapists to continue or provide therapy when it is not clinically appropriate to do so. Therapists and nurses are pressured and in some cases told to do visits that their schedules can't accommodate. Patients have multiple nurses seeing them with over utilization of LPN's with minimal RN supervision. In many cases the RN is not told that they are a particular patient's case manager and additional disciplines have no clear way of knowing who the case manager for any given patient is as it is not clearly indicated on the chart. There is no support from the office to deal with complex medical or equipment issues related to patients. Many times, having asked to order a particular supply for a patient I have been told no I may not despite Medicare requiring that we provide the patient with all needed supplies during the course of the care with the agency. Often since being bought by Gentiva, I have been asked to perform job duties outside of my license's scope of practice and had to explain my scope of practice by state law to upper management.

1.0
Jan 23, 2026

Centerwell do better!

Recommend
CEO approval
Business Outlook

Pros

The pay is excellent and includes bonuses.

Cons

This company has fantastic potential for employees and patients, but the different departments and higher leadership are completely disconnected. There are many conflicting priorities, overwhelming all levels of the clinical staff. When questions are posed to leadership to try to clarify....well....ANYTHING...they either do not reply or there are multiple opposing answers from different people. I had a patient get hospitalized at least twice due to lack of follow through from leadership when I asked for clinical support/answers. There are many staff surveys sent out, but the information is not utilized to improve process, therefore wasting everyone's time. The entirety of how the company treats staff, including providers, is quite disrespectful. There is a significant lack of training of office staff, which leaves providers unsupported at the clinical level in addition to the lack of support from leadership. No triage skills, no accountability for individual job responsibilities, etc. There are plenty of accolades about the strong social support offered to patients, but it is lacking in reality. Mostly, the team just forwards forms to providers to fill out; or does not reach out to patients when orders are placed; or cancels orders after not being able to reach patients for a few days. It isn't their fault; they try hard, but the department is severely understaffed for the demands placed on them. The organization is not honest about panel size and work load; the only semblance of work life balance is having a four day work week. They base metrics on inaccurate data and often use shaming tactics to try to "motivate" staff to meet goals. Don't get me started on the outsourced HR company for benefits. My benefits repeatedly get dropped and there is no one who can actually solve the issue and prevent it from happening again. So it does....again and again. I do not recommend this company to anyone until Centerwell does some soul searching and figure out what their mission and priorities are.

avatar
CenterWell Response
5mo
Thank you for taking the time to provide feedback. We would love to learn more about your experience and how we can improve. Please email us at experience@centerwellhomehealth.com.
2.0
Aug 2, 2023

Healthcare

Recommend
CEO approval
Business Outlook

Pros

Work with some really good people.

Cons

No work balance load. Adding extra jobs to your title no additional payment. Health benefits are not great

Viewing 64 - 66 of 1,277 Reviews

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