Cerence AI reviews

3.5

61% would recommend to a friend

(417 total reviews)
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Brian Krzanich

84% approve of CEO

39% positive business outlook

Cerence AI has an employee rating of 3.5 out of 5 stars, based on 417 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cerence AI employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

417 reviews
1.0
Nov 12, 2021

Toxic work atmosphere

Recommend
CEO approval
Business Outlook

Pros

Good location downtown Nice office building

Cons

Serious lack of communication. You don't get the information you need to do your work. No mentoring. No development. This is not the place to become a better developer because you will find no one willing to teach you. Not even your manager. Everyone's in their own bubble. Lack of project timeline organization. Lack of organization in general. Your coworkers act like gatekeepers in their own company. People like to keep information to themselves for things related to learning how to do a specific task, teaching you how to use a tool, or simply knowing what's going on in a project that you are working on. There is no reward for your hard work. You work harder than everyone else on your team and surpass, by far, the goals you defined with your manager at the beginning of the year and get nothing for it. It's all just cheerleading but in the end, you're not rewarded as you should. I don't understand the point of managers. They don't tell you much of what's going on. They don't train or help you when you talk to them about something. They're just there to get an overall sense of how the developers are doing without giving you support. There's better pay in Montreal for the same work. Talented employees have been leaving

1.0
Aug 6, 2021
Recommend
CEO approval
Business Outlook

Pros

Only some colleagues are helpful and knowledgeable (Hard to find now as most of them have already left) Good Interaction with Onsite teams

Cons

1) Weird organisation structure as they promote people to Manager post from Software Engineer and since then their attitude towards colleagues change. "Just imagine you have 6 years of experience and no project management experience and skills and then you are promoted to a Manager without any training and more experienced people are reporting to you. How is it even logical? " 2)HR is not supportive to your issues you face with your managers instead they tell you to manage As a result most of the members under have resigned and still the management is taking no action. 3) No good compensation is being offered, the India office in Pune is in an under construction building and has not yet developed fully. 4) They have hired new managers to lead customer projects but even they do not have any experience in automotive. 5) You expect a newly hired person to perform extra ordinarily and you do not respect your old employees. 6) I am not sure what will happen in the performance appraisals since the managers are new in India, the HR doesn't listen to you and is not at all proactive and God save those colleagues who are working under that lady manager. 7) No work life balance as your manager will continuously poke you asking what you are doing. 8) Micro Management as its peak. You are told to fill daily and weekly update and in the daily standup you have to repeat what you wrote in that update. Seriously is that what you call Scrum and Agile? 9) No chance for onsite travels. Don't even expect it after the pandemic. Your talented tyrant managers will grab that chance if any.

3.0
Jul 25, 2021
Recommend
CEO approval
Business Outlook

Pros

- Impact of your work: You can work on tech that is used in millions of cars. - Office location (Montreal) is perfect. - You get to work with talented engineers. - 4-week vaca - Benefits are good! (above average, though most top tech companies offer more). The stock plan in particular is excellent. - There is a career path and promotion route in both engineering and management lines that is great. No dead-end jobs with no promotion scope as some companies have. - Possibility to work from home some days (even before pandemic). - Flexible work time.

Cons

- The salary for engineers is sub-par compared to other tech companies in Montreal (even though executives are on very generous packages). The company makes good money - it's just that the compensation budget is skewed towards a handful of employees at the top (Cerence is a public company so this can be easily verified). Engineers (even the very competent ones) are currently paid well below the market average. Management is aware of all this but there is no indication this will be rectified. - High attrition, always understaffed, so employees are overworked. At times, we don't have a healthy working environment. - No reward for loyal, long tenure employees (you get the same benefits on day 1 as on day 1000). So basically no incentive to stay long, hence the high attrition. - The company always bows to customers' impossible requests, always putting insane burdens on the engineering teams. You could be asked to work late nights and weekends at any time, with no additional compensation, meaning as an engineer, you're already underpaid and made to do more hours, so your salary is, in reality, going even lower. - Frequent lay-offs (although that includes lay-offs from when Cerence was part of Nuance). As soon as the pandemic hit, even though the company was doing well, they threw all contractors under the bus and let them go. The company was reporting record results every quarter and executives taking a fortune home - yet so many were laid off and never rehired. A whole office in Seattle was completely closed. - Lots of jobs are now being outsourced to India and other low labor cost countries. No clear direction on how this will affect European and North American teams. - Cerence uses a lot of outdated tech and low-quality internal frameworks/tools that are not useful anywhere else. Ask before you join what tech stack your team uses. - Mid-level managers are not given the freedom to reward their top-performing employees, especially on teams where most engineers are high-performance ones. - Management does a lot of lip service saying they will resolve problems but little or no action. A lot of these systemic problems could be resolved in a very short time and yet, they still exist.

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Cerence AI Response
4y
We appreciate your feedback - both the good and the constructive. Yes, we agree that the advantage of being at a smaller, younger company with the latest technologies leading the industry is that it’s much like a startup and the impact of your work is tremendous! And yes, you do get to work with some of the most talented scientific, research and technological minds in the industry. And we're proud to offer our valued employees flexibility. There are also disadvantages to a startup culture: it can be demanding. Our global teams work very hard to meet the commitments we make to our very eager customers. But, the good news is that we are hiring! We have many open positions in Montreal and around the world. We are building up our teams to make sure our project teams are adequately staffed. And we continually run market analyses to ensure that the salaries and benefits we offer at Cerence are highly competitive (and I agree, the stock plan is an incredible perk!!). We definitely have room to improve – and we doing just that thanks to the feedback shared in our global employee survey. Thanks for your candid review and for your dedication and hard work. It really is appreciated. Stick with us, we’re going places!
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