Leadership always claims that negative reviews come from people who were underperforming, at risk of termination, or placed on PIPs, but I can confidently say this was not my situation. I was considered in good standing prior to leaving. During my short time at Charlie Health (only a couple of months), 10+ people on my team were fired, leadership was constantly late to meetings and regularly forgot what requisitions I was assigned or what my weekly goals were, and there was no training whatsoever. “Training” meant watching top performers call candidates on BrightHire and copying what they said, with no real explanation of the company or its services. The recruiting leadership for the team I was on was extremely passive-aggressive and seemed to enjoy firing people and putting them on PIPs. Everything was always your fault- low response rates, candidates dropping out, candidates being nervous in interviews-somehow it all came back to you. On top of that, the CEOs/co-founders are incredibly rude, and give off an energy that feels off and wrong for owners of a mental health company. To make it worse, Charlie Health is private-equity owned, which is a massive issue for a mental health company. This explains the incessant obsession with metrics, constant PIPs, and the sales-driven mindset. This is essentially house flipping for profit, hitting KPIs and maximizing revenue to sell later, which feels deeply unethical in the context of mental health care.
When a company is constantly hiring, that should say something about retention and the way they treat their employees. All in all, I was super unhappy here. I looked at these reviews prior to joining the recruiting team and I chose to ignore them. It was a huge mistake and I recommend to anyone who may potentially be joining any team at Charlie Health (admissions, recruiting, GTM, etc.) to double, triple, and quadruple reconsider any offer you get.
