Chase reviews

Chase as a bank seems to believe that successful management from one division can be transplanted to another division. Their mortgage division is a mess! When I started, I had more experience in mortgages than my manager, her manager, her manager's manager, put together. So did anyone who had ever originated a single loan. They were intellegent, and a pleasure to work for, but were totally out of their element! None of them had an idea what it takes to process and close loans, and they were the ones given direction. Turn time were horrendous. At times weren't allowed to accept files that needed to close in under 45 days (industry average was 15-30 days for closings!). Probably a good thing! They couldn't close them in 60 to 90 days! I had simple transactions that took over 120 days to close. I lost most of the Realtors I had done business with for years! The underwriting, processing, and closing staff were good poeple, just terrible organizational and communications problems overall! Everyone internally was overworked because the system was broken! It took 3 times the work to get things done! Finally, the compensation was pretty poor! You know it

The benefits used to be great, but in the last few years they have started cutting back slowly. They push a healthy lifestyle but when they claim to be rewarding their employees they hand out candy, cookies & ice cream instead of raises. The CEO gets millions of dollars in bonuses every year while saying he doesn't believe in giving out bonuses to the employees. Pay is ok if you don't have a family to support, but could & should be better for such a large bank.