Chase reviews

3.7

72% would recommend to a friend

(10,660 total reviews)

Jamie Dimon

75% approve of CEO

69% positive business outlook

Chase has an employee rating of 3.7 out of 5 stars, based on 10,660 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chase employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

11K reviews
1.0
Feb 15, 2019
Recommend
CEO approval
Business Outlook

Pros

Easy to make money here especially if you are knowledgeable about the products and investment side of the business.

Cons

Where do I even begin.... I was hired as PCB externally from an outside Investment firm so I already held my 7, 63 and 65. I had previously worked as sales support and the way the role was positioned to me is that I would essentially be doing the same thing (partnering with an advisor and helping identify and develop leads) except in this role I would have the opportunity to earn commission. this was not the case. When I think of the biggest issue with my experience overall it really comes down to lack of transparency as well as due diligence. Please let me explain... while interviewing they had me meet at one of their “new build” branches which is just a nice way of saying upgraded and overall significantly nicer facilities. The interview was predominately focused on investment and outbound dialing which was something I was very comfortable with. The managing director then had me interview with the manager of the branch, which was fine. I got the job. They then let me know that I would be working at a different location than I interviewed at, I wasn’t familiar with the area but I knew it was closer than the location I interviewed at. So the manager I interviewed with was not the one I’d be working for...hmmm. When I arrived on my first day it took very little time for me to notice that the area had a huge homeless problem that lead right up to the customers that frequented the branch. I couldn’t get out my car without people begging for change, cigarette, food whatever. Nonetheless, I took that in stride since the area was considered affluent with a touch of gentrification. Then I was acquainted with manager # 1 of 3 of my tenure at Chase (did I mention I worked at Chase for 5 months) the first Manager was.... well rarely there and when he was most of the staff, including me wished he wasn’t. It wasn’t long before he received a promotion. Go figure. I started my on boarding and registration process on my first day (I.e submitting my u4). 5 months later as I submitted my resignation my u4 still hadn’t been submitted. On boarding was absolutely horrendous. They said I would be registered within 30 days. Until you are registered you cannot start training for the job or making commission on investment business. So after the first 30 days I continually reached out to the registration team with only an automated reply of “due to high volume our response will be delayed” for nearly 2 months I did nothing but sit there. No trainings to do... no Banker to shadow ( did I mention chase is always severely understaffed) when I started there was only 1 relationship Banker working and she was on leave, which I later found out was due to how bad the work environment was there. In addition to nothing to do for two months and an absentee manager, I had to onboard myself.... order my own buzz cards, find out how to set up my phone, order my office supplies. I had to rely on the chase resource internal site to figure out how to do everything!!!! Now as you may recollect I said I wasn’t registered the whole time I was there.... by month two I was over it. Escalating to every group emailing managing directors until they were to the point of “fine go to training and we will finish up the u4 by the time your done.” 4 weeks of training go by and wouldn’t you know... still not licensed.... only this time I get an email from the licensing team saying “it had been so long since I submitted my u4 to the time someone actually reviewed it that it was considered “stale dated”” and I needed to resubmit the U4 and a background check to restart the process. At this point they have me the green light to begin working.... and so I did, however they failed to consider that I wasn’t getting paid off of investments and as I emailed away trying to get info on a method of tracking and recourse I was told I shouldn’t even be working if I’m not registered. Oyyyy veyyyy. In the meantime 2 more branch manage in trainings blew through with an overwhelming high level of micro management, making work simply unbearable. I could honestly go on all day but needless to say this 5 months at chase was the biggest waste of my time, talents and career plans.

5.0
Sep 21, 2015

I love Chase

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I love working for Chase. My direct manager always makes sure the staff understands what is expected of us. There is great team-work between co-workers and I look forward to going to work every morning.

Cons

We are open later than most banks and credit unions which could put a damper on some. Sometimes explaining some of the requirements is confusing to potential and new customers due to how much information is provided.

4.0
Dec 9, 2008
Recommend
CEO approval
Business Outlook

Pros

This is a huge company with plenty of room to move around. Pretty much no matter what you want to do, you can do it here. The benefits here are great with the 401(k) being matched by the employer up to 5% of your paycheck as well as a comprehensive pension program. After a year of service they start to contribute a percentage of your check into an account that pays interest. This percentage is between 3 and 9 percent of your pay. Vacation time is standard here, 2-3 weeks a year. Bank branches have varying hours, but not having to work too late is a plus. Most branches are closed on Sundays, and most employees alternate having weekends off within the branches. The environment you work in varies greatly depending on the personality of your manager. I've been through a few managers and the atmosphere at work changes greatly. Some managers are laid back and others really like to micro-manage, but these problems come with any place of business. The bonus program is good here compared to other banks in my area. They pay you a MONTHLY commission based on your sales numbers. They give you "PVC's," or points, for everything you do. A checking account is 5PVC's, Direct Deposit is 15 PVC's, Online BillPay is 25 PVC's, a credit card is 17.5 PVC's, a fee-based debit card is 7 PVC's, a business checking is 25 PVC's. For loans, every $1000 loaned is 0.7 PVC's, so a larger Home Equity, say 100k is 70 PVC's. Investments pay you 2 PVC's for every $1000, so $50,000 invested with JPMorgan is 100 PVC's. The bank wants you to make 1200 PVC's each month, you need 1150 per month to acheive 100% payout, which means they pay you $1 for every PVC, so 1200 PVC's = $1200. At 1500 PVC's you make 125% and at 2000 PVC's you make 150% and there is no cap to what you can make. If you are in a good location and you are great at what you do, I know of bankers that make 120,000 a year, so yes, that is definitely possible. Not common, but possible. 1200 PVC's is achievable, and it does require quite a bit of hard work and being very proactive, calling people, setting appointments for them to come see you, pulling people from the teller line so you can sell them products. It's a very aggressive sales atmosphere, but if that's something you like, you will do great and love this job. If it's not, you will want to get as far away as possible from there. If you make 500-750 PVC's you make only 50% and 750-1150 is 75% and below 500 you don't get a penny. Salaries range from 28,000-32,000 with no raises. If you want a raise, you have to give it to yourself.

Cons

As a banker, it's all about sales numbers and goals. They constantly tell you that the goals are set so we can help customers, but many times I feel like we have to push products on customers that don't really need them. You also spend a great deal of time dealing with customer complaints, many times about fees that the bank will refuse to reverse, even if it means making a customer so upset that they will close their accounts. Obviously we are in the business to make money, but it just doesn't feel like the customer really comes first here, the bank does. I'm a very service-related person and enjoy getting to really know my customers, so therefore I have been repremanded by management for "spending too much time with customers when I could be using that time to sell." In my eyes it is very important to build a relationship with a customer and build that trust as opposed to just pushing products, and the bank will tell you they feel the same way, but when it comes down to it, they really couldn't care less about that and just want you to sell, sell, sell. We even have a banker here in the branch that used to be a car salesman and he is getting frustrated by the aggressive sales goals and is looking for employment elsewhere. I also am looking elsewhere, but within the company. JPMorgan Chase is a great company to work for with outstanding benefits. This doesn't mean that this job isn't for anyone, because at my branch there is a banker who has been with the company for over 20 years and loves every part of her job, is a genuinely nice person and makes great money.

Viewing 4 - 6 of 10,660 Reviews

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