Pros
1. Jamie Dimon's leadership. He was able to grow the bank while other banks failed. 2. Technology- Chase's systems are superior to other banks.
Cons
I can honestly say this is one of the worse places I've worked for. My perspective comes from working in retail banking. Other segments of JPM may be better. Unfortunately retail banking is becoming worse by the day. If you are considering a job in retail banking at Chase, promptly remove you application from the system. When I first started at Chase, the bank had very aggressive sales model, forcing bankers to "work the lobby" and attack clients that walked in the door. Client would walk in for a deposit, and would walk out with two checking accounts, 4 debit cards, and 2 credit cards. Free checking meant sell more accounts than clients needed to increase the opportunity for overdraft fees. There is a deficit in leadership in the retail bank, and branch managers, investment managers, and business banker managers are all puppets who lack the creativity and intelligence to make their employees successful. Recent financial regulation has killed the opportunity for banks to make money on overdraft fees, so now they have decided to find revenue through reduction of expenses, meaning they find ways to reduce your compensation. Employee morale is at an all time low due to no one making any money and the aggressive sales goals. Chase was voted one of the worst banks for customer service. Instead of finding ways to improve morale, sales goals have turned into forced happiness goals. Every morning management would go over the 5 keys of a great customer experience. Underpaid employees can only pretend to be happy for so long, but eventually they crack and leave. And if you're considering becoming a financial advisor- be prepared with 1 years worth of expenses in savings before you start working there. Compensation is horrible, probably one of the worse in the industry. When you bring up concerns to management, they will tell you some by the book response, but not genuinely caring for your success and/or converns. Hiring managers have fooled many advisors by speaking on the JPM brand, showing you how much money the 3 top producers are making, and then tell you that there is plenty of opportunity to move into other divisions of JP Morgan Chase. It doesn't work that way. Retail Banking is the red headed step child of the bank. Unless you want to move up and become a bobble head manager, you will find it very challenging to move into the more attractive parts of the bank, like investment banking and commercial banking. If after reading this you want to still work there, then good luck. Don't say you weren't warned. There are 100's of Chase Banks in the D/FW are, and I had the opportunity to visit several of them. And consistently every branch employee hated their job. After I resigned, several Chase employees called me to ask me where I was going and if I could get them a job. Very sad Chase.... and to add insult to injury, when I rolled over my 401k, the representatives told me that I would not get my match for the time I worked there because I did not finish the year. Can't say I'm surprised
