Chase reviews

3.8

72% would recommend to a friend

(10,666 total reviews)

Jamie Dimon

75% approve of CEO

70% positive business outlook

Chase has an employee rating of 3.8 out of 5 stars, based on 10,666 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chase employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

11K reviews
3.0
Aug 22, 2017
Recommend
CEO approval
Business Outlook

Pros

Benefits. They have decent insurance and dental etc. the stock purchase is only a 5% discount. Overall good place to work but always short staffed and won't hire to replace

Cons

They change the comp plan every year and make it harder to make commission. The company boasts record profits every year but they squeeze the staff in branches and don't give anything back to the workers

4.0
Jul 10, 2017
Recommend
CEO approval
Business Outlook

Pros

The management is excellent at Chase, I loved my branch and coworkers and all the client relationships I built there. Chase's technology and computer programs are very advanced which makes the job very easy. Don't know something? Back office will literally walk you through anything step by step- you have resources and tools available to make your job conveniently doable. At Chase you don't have to underwrite our own loans everything is sent to "back office" so your mostly the face of the products and don't have to do the heavy lifting. Chase will also gives you PLENTY of opportunities to learn and grow if that's what your looking for. They have a WONDERFUL licensing program, will pay for you to get your notary and in general will develop you if you want to expand on your banking skills and knowledge. The benefits at Chase are also amazing and overall its a great place to work and looks great on a resume. Highly recommend Chase if you're getting into banking or if your looking to work at a Big Bank- it by far is the best one.

Cons

-Moderate but increasing sales pressure! If you can't handle the pressure this isn't for you. You are EXPECTED to produce month over month. They will write you up if you have multiple bad months. -Year over year their monthly incentives are lowered with and it becomes more challenging to meet your expected sales. Bankers are making less then they used to because traffic has died down in the branches IMMENSELY due to technology, atms and mobile banking. Branches only have a maximum of 2 or 3 teller now. -Expected to be a telemarketer! Because branch traffic has died down they expect you to make calls all day every day, 30 to 40 calls and have scheduled call blocks with the Mortgage, Business and Financial Advisors in the branch. If you don't like the phones this isn't for you, the calls are a MUST!!! -CHASE CAN BE RUTHLESS. When it comes to policy and procedure they have ZERO tolerance for doing things your own way or bending the rules. They are big brother. You are constantly being watched. Don't bank there if you work there. They are all up in your business even if you think they aren't THEY ARE! I've seen so many people get let go for little things they didn't think was a big deal. Chase doesn't care YOU are not worth the risk! -If you have a heart and care about people, THIS JOB WILL COMPROMISE YOU. Chase only wants to work with rich people- this is evident in the products they offer and increasing focus on households with more then 250k. THEY DO NOT CARE ABOUT CUSTOMERS. Chase is all about the money and they are very black and white when it comes to approving products for people. You will want to do the right thing by clients but Chase will deny your customers the most basic products. There is no exceptions- No means no.

2.0
Jun 9, 2017
Recommend
CEO approval
Business Outlook

Pros

Health benefits, solid training, professional cultural and work environment. Ethical, well-respected bank and brand name. Doing the right thing for the customer is paramount.

Cons

Bonuses will depend on the branch you are assigned, meaning is it a busy branch or slow branch? At busier branches, the walk-in traffic is sufficient to generate decent bonuses. If you get assigned to a slower branch, there will be an expectation to make a lot of calls to customers, book appointments for the financial advisor or the private banker. My branch was in a neighborhood with lots of retirees. They weren't interested in meeting with the FA or private client banker. At slower branches, expect to do a lot of mundane work with ordering checks and debit cards, resetting PIN numbers, reprinting statements, etc. Private banker, branch manager, it doesn't matter. It will be part of the job. Your breaks and lunches are usually dependant on lobby flow, and co-workers bad time management, so don't bother making lunch plans. As a full-grown adult, it grated on me to be told when I could take breaks & lunches. For upward mobility, expect to be in your position for YEARS before even being considered for another position, regardless of qualifications or experience. They want to know that you can 'produce' (bring in more assets) before they will move you up. I understand that, but in a low-volume branch that production will be a challenge. It may be a challenge to get to a busier branch too.

Viewing 157 - 159 of 10,666 Reviews

Glassdoor has 10,924 Chase reviews submitted anonymously by Chase employees. Read employee reviews and ratings on Glassdoor to decide if Chase is right for you.