- Extreme workload
- Highly stressful work environment
- Poorly managed support structure within the senior (Diamond/escalation) teams, with engineers functioning primarily in a reactive mode, trying to put out fires
- Unrealistic expectations of senior engineers, while promising customers the moon
- High employee turnover, leading to senior teams being inundated with less experienced engineers
- Account managers and sales personnel interfere excessively with the support process
- Highly unsatisfactory compensation, given the type of work being performed
- Poorly administered internal resources, with frequent connectivity issues, overly complicated procedures for simple tasks, and a low quality lab environment
- No gym/exercise program, making it very easy to gain weight due to the many high-fat lunch options
- Frequent product and patch releases, suggesting a weak QA process, creating additional workload for support teams
- Senior teams are still part of a phone queue
- No clear career path once one reaches Diamond/escalation, with management reluctant to let employees leave for another department...essentially Diamond/escalation is a dead end
It's clear that the TAC is a call center environment, and it is operated as such.